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April 15, 2024
Question

State return keeps looping, so I can't finish my taxes!

  • April 15, 2024
  • 1 reply
  • 0 views
I tried removing the state return & added it again, but STILL looped and never let me complete the state tax!!

1 reply

April 15, 2024

This happens from time to time.  Since you're using TurboTax Online, try clearing your browser's cache and deleting your cookies, then try picking up where you left off.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If this doesn't help, see the TurboTax Help articles Why am I stuck in a loop in the File section of my return? and State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file for guidance.