Question

State Return WILL NOT OPEN

Forum|Forum|6 years ago
September 14, 2019
3 replies
0 views

[social security number removed] is my job number

I have completed my Federal Returns

I cannot open the State return

I must file by Monday

Status please?

Employee

What exactly happens when you click on State on the left side of the program screen when using the online editions or click on State Taxes when using the desktop CD/Download editions?

Why must you file on Monday? A 2018 tax return can be filed at any time.

When I click on to start the state taxes, it locks up and says program "not responding". I have to go control-alt-delete to get out. I have spent 10 hours talking to Turbotax customer support but no solutions. They made me update, reload program multiple times with same result.

I can run state programs as stand alone and "resident" return. But not after completing my Federal return.

I need to file in two states as I have just transferred my residency.

I finished my federal, downloaded my state, and it will not launch. TurboTax phone number keeps hanging up on me, "Have a nice day!"

Employee

See this two support articles for transmitting & updating errors
https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/01/1116299#U1116299

And for State Looping
https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/00/1127787

I have attempted the link and it will not let me in. are there no admins that can call me?

When i go into NC it does nothing.

@algraciani01 Are you using the Online Software or Desktop Software?

If you are using the Online Software:

This issue may be resolved by clearing your cache and cookies on your browser.

Also try using another browser or using the phone app if the above does not work.

If you are using the Desktop Software:

Please see this TurboTax FAQ, How do I get the latest update for my downloaded State ...

Another option is to go to Forms Mode, scroll down to the state forms, then toggle back to Step by Step (WIN)/Easy Steps(MAC)

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