Question

State tax will not start

Forum|Forum|6 years ago
February 25, 2020
5 replies
0 views

I have no problem in downloading the state tax but it will not run when hit "start" button, It went back to download cycle. HOw can I run the program?

AmyC

Employee

This is a known issue with a workaround. Here is the article from Turbo Tax Help.

State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return

Resolution

:

Download the TTStateCleanup.zip file and save it to your Desktop or other easy-to-find location.
Double click to open the zip folder
Extract the contents of the folder to your desktop and open the extracted folder.
Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
Select your version (Personal or Business)
select your state from the drop-down menu and choose Remove (if you're having problems with multiple states, choose Remove all States).
Once the tool finishes doing its thing, close it and reopen TurboTax.
Follow the prompts to update TurboTax at the prompt – it should start downloading your state.
If not, click the State Taxes tab and download it from there.
If the fix-it fails, do this instead:
Uninstall TurboTax.
Double-click the CD or download file to start the reinstallation process with the following steps:
Click Next on the Welcome Screen.
Click I Agree on the License Agreement.
On the next screen, where you see the install location, select Browse and change it to the location where TurboTax was originally installed. Normally, it's something like C:\Program Files (x86)\TurboTax\Deluxe 20XX.
Click Install after changing the location.
Reopen TurboTax after installation and proceed to your state taxes.

If the above steps do not resolve the issue you're experiencing in TurboTax Please use the article below to restart your computer into Selective Startup and run the tool again.

Related Information:

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N

netgreen

Still can't get my state taxes to start; it keeps opening a window to purchase the state module online. Just wondering if this scenario is causing the problem:

1) I purchased and installed TurboTax Business 2019, then processed a Federal tax return for my S corporation, choosing NOT to purchase my state module at that time. I then E-filed my Federal return and tried to do the state return manually.

2) I then processed a Federal tax return for my LLC, this time deciding to go ahead and purchase my state module (South Carolina). I completed both Federal and state tax returns for the LLC.

3) Now I'm trying to go back and do the state return for my S Corp, but it keeps prompting me to purchase the state module!

I tried using the TTStateCleanup download but no joy. If I uninstall and reinstall my entire TT product(s), will I still be able to get back into my existing tax files and complete the state return for my S Corp? Or is it stuck in some hopeless loop because I didn't install the state module when I was initially offered to purchase it?

S

Son3

doesn't download arizona state

C

ChondelLO

Employee

Please click the link below to contact Customer Support for assistance.

What is the TurboTax phone number? - Community

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S

shuang1015

Hi TurboTax-2019 Customer Support,

I ran into the same loop problem as my CA State won't start no matter what. I read the related articles, did all the steps multiple times, still no success. 1. run "TTStateCleanup.exe" to clean all the States - no use, 2. uninstalled and reinstalled TurboTax - no use (also manually deleted the old TTax 2019 folder, delete some TTax 2019 related Windows' Regedit entries, the uninstallation did not delete everything, after reinstalling it, it didn't require license file, it still remember where I was last time), 3. did the Selective Startup - no use. It continues to let you go though the State download, check update, the version is up to date, cannot go into the next step of State Tax.

I have used TurboTax for more than 20 years, never ran into this type of serious problem. This is not acceptable. Please pass this message to the TTax developers and QA engineers. They must find out the exact cause of the issue and deliver a update release soon, time is running out! Thanks!

VolvoGirl

Employee

Let them know........Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

B

Bojie Lee

I've tried the tool to remove the state and after that restart turbotax I don't see the State.

but somehow it came back once I've done Federal return, and after that I cannot start my state return.

the same situation.

NEED URGENT HELP ON THIS.

SForrestLO

Try to update the software.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

You can try to update manually, scroll down the article for those steps.

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F

frustratedwiththisproduct

Well, it's 2022 and they still have not fixed this error. I have already paid for the second state, and I keep getting stuck in the "clear white box" stage every single time I try to add the second state.

I think that with all of the people having this issue, there should be a complete and 100% solution to this.
I tried the "TTStateCleanup" tool. It did not even get to the first menu it was "supposed" to get to. I ran it as admin, from multiple locations, including the directory containing the current TurboTax file I am trying to get the states to work. I created a rule in Windows firewall and verified TT can connect to the internet and completed updating. i uninstalled the tool, reinstalled it, still does not work. I don't think the thing actually is written correctly. I unzip the tool, click on the .exe...Then It asks if it can make changes, I click the button to ok that, and it generates a log file, but nothing else. Nothing. Absolutely nothing. And the log file is useless.

After a week, and many, many, attempts, I keep getting the same response from their software.

I paid full price, bought an extra state, but cannot finish my tax return.

This is not acceptable.

Ridiculous that they make us give up our time to solve their own trouble shooting AFTER purchasing their software.

They sure don't make a mistake taking my money...