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March 13, 2024
Question

state taxes

  • March 13, 2024
  • 1 reply
  • 0 views

I am working on Ohio state tax forms.  I made an error and the program will not allow me to get back to the appropriate page to correct it (no back button),  It offers me an option to delete , but I am unsure if that means it will delete all the info I had inputted, just allowing me to start over OR if it will delete the OH state tax program itself (forcing me to pay again for a program I already purchased.  HELP!

    1 reply

    March 13, 2024

    What error are you trying to correct?  Maybe we can help with that before you worry about deleting anything.

    mpxi5Author
    March 13, 2024

    It is asking info ref a business and I am trying to get out of it but it has no back buttons.

    CatinaT1
    March 15, 2024

    Are you still experiencing this problem?

     

    Make sure you have ran all updates. 

     

    If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

    If using TurboTax Desktop: Please see this FAQ.

     

    If you still are not able to solve this, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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