Question

The tax expert left the live chat without doing anything

Forum|Forum|5 years ago
February 28, 2021
2 replies
0 views

I change from TurboTax premier to premier live to get help from real tax experts. However, during the live chat, the tax expert (Jeffrey) left the chat without helping (or even saying goodbye), after going through my state tax. What should I do in this case???

Part of the chat:

Jeffrey 2/28/2021, 5:21:30 PM

Yea I am confused because the Turbo Tax system should be calculating everything right since you entered

everything in correctly.

me 2/28/2021, 5:21:55 PM

So what should be the correct tax?

me 2/28/2021, 5:22:12 PM

I think in my case it's very simple, nothing uncommon

Assistant 2/28/2021, 5:23:06 PM

Jeffrey has left the chat

Assistant 2/28/2021, 5:23:10 PM

To start a new chat, close this chat window and use Live Help.

Assistant 2/28/2021, 5:23:12 PM

Chat has ended!

TurboTax Premier Online

H

HeatherPLO

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R

roberta49

HAH! This does not work. The bot does not recognize me though they took my $$ for the product and let me complete a return, which now I cannot e-file. ZERO help.