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March 24, 2022
Question

Trying to pay for my California eFile but the information screen is too big and I can't get it to continue!!

  • March 24, 2022
  • 1 reply
  • 0 views

I get to the final efile screen.  Click on pay with credit card ( as opposed to with federal return ).  The screen to gather name and address information pops up.  I fill that out.  But this screen is too big.  I can't access any "continue" buttons presumably on the bottom.  If I try to shrink the screen via clicking and dragging from the top, it simply disappears and locks up turbo tax.

 

I'm on Windows 11

Turbo Tax Deluxe

And probably the last year I'm using it.

    1 reply

    March 27, 2022

    Please try to use the CTRL and the MINUS sign in order to reduce the text size, which will reduce the screen size. 

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