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March 31, 2025
Question

TT won't let me file because it thinks each of three items should be equal to the sum of all three. Oregon

  • March 31, 2025
  • 1 reply
  • 0 views

When I try to transmit my return I get this:

Sch OR-WFHDC: Provider Amount You Paid of $500 and total you paid to provider of $3000, should always be the same.

(Dollar amount changed for privacy)

Basically, there are three child care providers, $500, $1000, $1500.  That totals $3000 (which TT calculated).

The bug seems to be that is appears to expect only 1 provider and has some kind of check that the first provider amount matches the total.

 

How do I report this?  How can I work around this and file anyway?

 

    1 reply

    AmyC
    Employee
    April 5, 2025

    When you entered the individual, the total paid, the providers, it is creating an error? Is this a warning error that you can continue past, letting you file or is it blocking you from filing? Are your forms correct?

     To print or view  your forms, including all worksheets:

    • In desktop, switch to Forms Mode. 
    • For online:
      1. On the left side, select  Tax Tools
      2. Select Print center
      3. Select Print, save or preview this year's return
      4. If you have not paid, select pay now.

     

    A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

    Online version:

    1. Delete the form/ worksheet- if possible, see How to Delete  
    2. Log out of your return and try one or more of the following:
      • Don't use Internet Explorer.
      • Clear cache and cookies,
      • Sign in using a different browser.
      • Sign in using a different device.
    3. Log back into your return.
      • Enter the information again.

    Desktop version: 

    1. Delete the form
    2. Save your return while closing the program.
    3. Update the program
    4. Open
    5. Enter the information again.

     

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