Turbo Tax intuit won't process credit card for second state

Forum|Forum|2 years ago
February 21, 2024
2 replies
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Trying to buy a second state tax filing for turbotax but it keeps bombing out at credit card stage. Looks like this has been an issue before. Any suggestions.

SteamTrain

Employee

Some folks have noticed that their high internet Firewall settings are blocking some actions.
Credit card purchases maight be included in that limitation.

Call Customer Support and see if they can find what the problem is

(You are required to have a US credit card with a US Billing address...if that's the issue)

What is the TurboTax phone number? (intuit.com)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

GDUB2Author

Had the same issue. Called support - no clue. Researched it on Reddit and one of the suggestions was to use "123 Main St" as the street address as part of your billing info when purchasing. It worked! Unbelievable. Mentioned to the customer service that I used a fictitious address to address this and she was unfazed. Doesn't give you confidence in the tax calc abilities...