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dgborja

Question

Turbo tax keeps saying "oops, it looks like we're missing some of your personal information like state and zip".

Forum|Forum|6 years ago
February 14, 2020
11 replies
0 views

No text available

TurboTax Deluxe Online

JulieS

To fix that you need to revisit the section called My Info. Select My Info from the left side menu. Fill in any missing information there.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

dgborjaAuthor

thank you, JulieS. however, i've done what you said and revisited My Info multiple times and made sure that all fields were filled in. it seems like there's a glitch/bug in the TT online software.

maryannkm

Have there been any fixes to this glitch yet? It seems I am experiencing it as all...

Richiethehutt

My final review keeps telling me my info section is missing my email but there is no place to enter it?

mglauner

In the lower left corner in TurboTax Online, click on 'Intuit Account'.

On the next page, choose 'Sign In and Security' to change your Email address.

Richiethehutt

This is not the issue. I have been told that their is some kind of bug causing this issue. I don't understand how if this is a problem numerous people are facing how it hasn't been fixed or that sites like this which are connected to Turbotax doent seem to know about this issue

lesausry

After doing this several times, I figured out I had to go to the bottom left and click "Intuit account", then to "sign in & security" tab. There it shows my email but it is unverified. I clicked to verify and I was sent an email to click and verify thru the email, I am now able to file my taxes.

aoushjapoi

This was a stupid bug, but you're work around does work. They should tell you what the actual problem is rather than sending you to look for a field that doesn't exist.

shaunall

same issue. Nothing fixes it. Thanks for wasting hours of my life doing taxes I can't file. Never again will I use this product. clicking help also brings up an error!

micchang3

Yep, same issue here. Tried all of the above too.

lilbowow

same thing is happening to me. very infuriating i actually shed tears. please fix this!

"We need more information for your order

Before you can finish placing your order, you'll need to complete your personal information.

Go back to the My Info section, add your missing information (or fix what's incorrect), and then come back and complete your order.

What information am I missing?

email"

user66

Same thing is happening to me! I’ve tried everything to “submit my missing email” TurboTax fix this please. I cant even call them for a problem with their own website. Super annoyed.

jasonlin1

following since i faced the same issue with missing email.

MMCortes

Same here: my email and phone number are verified on intuit "Sign in & security" (also a Mint user), and no workarounds posted on the community solve this issue. I cleared the cache, used different browsers, mobile app etc. Nothing...

Lilray42

Fix??

mbruin239

Also seeing this issue...I've cleared all history/cookies/cache, restarted the machine, attempted three browsers plus mobile, and re-entered all personal info in the Tax section and the Intuit Account section.

If it's not fixed by 4/12/23, I'll re-do them with another provider, but this is so annoying - I have 10 years of taxes in TurboTax and don't want to switch!

rivkagolding-gma

I am getting the same bug 😞

Altonia

So no fix for this? Because I have done everything and it’s still telling me my email is missing. I’m this close to filing elsewhere.

opleitez

I am having the same issue! Very frustrating!

Sheriff_Bart

I'm also having this problem. Seems to be a high volume of people posting about this in the last few hours. Hopefully, it's a temporary issues that will be resolved. I'm checking back tomorrow.