TurboTax e-filing fees for State is misleading, $25 instead of $20 as mentioned in software

Forum|Forum|5 years ago
March 3, 2021
13 replies
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I used TurboTax Premier version to file Federal and State (VA) taxes. When I was filing, the software showed the e-filing fees for State is $20.

When I went ahead and ordered e-filing for State, I get to a billing web page and the fees was $25.

I was really mad, not because of that $5 but because of the low level unethical, bait and switch scheme employed by the nationally known software and company.

If anybody starts a class action lawsuit, just let me know.

Show previous replies

DoninGA

Employee

This issue has been corrected with the 09/21/2023 update to the software.

maritan

This happened to me too!

Mroettger

You would think that since every time you launch turbo tax it forces you do the updates. The updates should have included changing the fee to $25.

MonikaK1

To e-file the state return, you pay a fee of $20---which increases to $25 on March 1. You can avoid the state e-file fee if you print and mail the state. TurboTax early bird pricing typically increases on that date.

We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses.

Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab: