If you have not yet filed your return and you have not received a copy of the W-2, you can contact the issuer directly to verify they issued a W-2. You can also request a copy mailed to you at that time. If you are able to obtain their Employer Identification Number (EIN) you may be able to import the W-2 into your return if they are a TurboTax Payroll Partner. Otherwise, you will be able to input the information once you receive the hard copy.
If you are able to verify the W-2 is valid and should be a part of your return, and if you have already filed, you can file an amended return to add the W-2 to your filing. It is recommended that the original filing is completely processed by the IRS, before filing an amended return. Below are instructions on how to file an amended return.
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