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March 18, 2024
Question

Turbotax won't let me type in my bank account

  • March 18, 2024
  • 1 reply
  • 0 views

I was able to file my federal but when it comes to the state filing, it asked me to type in my bank account. I typed it in and said "please verify your account number has been entered correctly." It physically won't let me type in more than 3 numbers. I can't type in my full account number. What can I do?

    1 reply

    CatinaT1
    March 22, 2024

    Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

     

    Also, make sure you have ran all updates. 

     

    If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

    If using TurboTax Desktop: Please see this FAQ.

     

    If that doesn't work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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