Question

unable to make a payment in order to file state taxes

Forum|Forum|5 years ago
May 14, 2021
3 replies
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eFile

A

AA007

same! screen locks & won't allow to hit "continue" to make payment Been trying for days

B

broxman

I had the same problem with my fairly new Dell 15 inch laptop. I moved my TurboTax file to the older laptop I used last year and it worked fine. I now remember that I also had trouble entering my Amazon verification code when I first opened TurboTax a few weeks ago. That was resolved by changing my Windows display resolution from 1920x1080 to 800x600 as I read in a comment online. That might have worked on the screen to pay for the state filing but I had already filed my taxes using my older laptop.

DanielV01

Employee

I know it seems cliché, but try to clear cache and cookies. If that doesn't work, try contacting customer service.

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T

tranalli

Employee

I have a different problem. My payment went through (I have the receipt), but it still hasn't been posted to my credit card a week later. Maybe I'm jumping the gun here, but I think it's odd.