Solved

Unable to pay for state filing fee

Forum|Forum|5 years ago
February 9, 2021
10 replies
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I'm trying to pay TurboTax to file my state return (MN), but the continue button does not do anything when I click it. I'm using TurboTax Deluxe 2020 on my Windows 10 machine. I click the "Charge my credit card" button, click Ok when asked to save my return, and the next screen says,

Let's Complete your Purchase Online

Select Continue and we'll connect to our secure online store to finish up your order.

I can see the continue button, but nothing happens when I click it. There are two hyperlinks on the screen, and nothing happens when I click them either

Best answer by tfruete

This was caused because I had my screen resolution set too high for Turbo tax. Once I lowered the resolution, the button was available to be clicked

J

JeanneLO

Employee

Please make sure your version of TurboTax Deluxe for windows is up to date:

How do I update my TurboTax CD/Download software program?

If you continue to have an issue please follow the instructions in this TurboTax FAQ to contact customer support: What is the TurboTax phone number?

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M

mcgeecpa

The software is up to date and still will not work.

AkinaLO

Have you tried lowering your screen resolution? Some people within this thread reported that it worked for them. If you need assistance, please contact customer support.

What is the TurboTax phone number? - Intuit

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G

gebrown71

I have exact same problem trying to file state here in Mississippi. Using Win 10 ??

G

georgewpeterson

I have the same issue in Virginia with the Home/Business CD edition! What gives? I have been using Turbo Tax for over 25 years and this is the first major problem!

M

MichelleLO

Is the button to pay completely missing or does nothing happen when you select continue to add your payment information?

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

@georgewpeterson

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H

Husker68

I am trying to file my state taxes and unable to pay the state filing fee

T

tfrueteAuthorAnswer

This was caused because I had my screen resolution set too high for Turbo tax. Once I lowered the resolution, the button was available to be clicked

J

JJandJJ789

I had the same problem (Wisconsin). Struggled with it for days!! Sooo frustrated!! After reading some of these comments, I did a search for "screen resolution", changed it to 100%, and restarted the computer. Worked like a charm! Note: Control, plus or minus is NOT the same. You actually need to go into your screen resolution settings and change it to 100%.

I

iindairwin

I have the buttons, but I am not able to file once on the Intuit website. I have tried multiple times with multiple credit cards. Any suggestions?

M

MichelleLO

What is the error message you are receiving? Have you tried another browser?

@iindairwin

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D

Debugger

Turbo Tax seems to have a problem with newer versions of Windows 10. Try changing the display scaling from the default 125% to 100%. To do this go to Settings in the Start Menu and click on the Display settings. Scroll down to "Scale and Layout" and change the size of text, apps, and other items from 125% to 100%. This should fix the problem. When you are done you can change the scaling back to 125%. I had to use the same fix on the "Activation" screen for my version of Turbo Tax. Hopefully Intuit will fix the problem soon.

A

apricot855

Intuit Support denied it was a problem at all. They actually claimed I may have a counterfeit product even thought I purchased from an authorized seller on eBay. My CD was in a sealed box and I had to use the license code to activate. Another corporate rip off, but they lost the $25 filing fee they could have received. I and another friend of mine filed by mail, so that's $50 they lost.

P

pquarrier

Have completed all steps down to the point where I choose to pay the $25.00 state filing fee.

Instead of proceeding to ask for credit card information, it wants to save the return again.

After saving, it returns a page with some internal system information $i18n{header}

but no chance to pay and be done.

Check E-file status is: You Haven't E-Filed a Tax Return Yet

So, what needs to be done?

G

Genielogical

I have the desktop version and I had this problem for 3 weeks before someone told me what to do. Change the resolution of your pc to a lower setting. Close TurboTax. Go to 'settings', 'display' and then scroll down to change the resolution. Open TurboTax.

I don't think TurboTax did a lot of QA this year.

Doesn't work.

I had same problem : I hit the continue nothing happen.

J

jeff8581

I tried deleting browser cash and history with no luck. I tried changing my display to 100% with no luck.

I changed my default browser from edge to chrome. Bingo. All paid and submitted.

T

Tazz3L

Employee

I'm having a similar problem. In TT 2022, I cannot type in the boxes to login to pay the fee for online state submission. If I choose the other option to call an agent and pay, I cannot type in the confirmation code. The cursor is blinking there but I cannot type anything. I have tried messing with my screen resolution settings but it did not seem to work.

Any suggestions or help?