Question

Unable to transmit IL state return

Forum|Forum|6 years ago
February 18, 2020
3 replies
0 views

I've been unable to transmit my IL state return. Software says I need to update the software first, but when I update it, the response is that it is up to date. The loop continues. I've attempted this on multiple days after already paying the fee to efile my return.

J

jeffreyml

I tried o transmit my returns and it says an update is needed, after trying to update the message says- turbo tax is up to date. still cant transmit my returns.

I see that turbo tax has provided some manual state update links, is there one for Illinois?

Already paid the fee, help me transmit my taxes...……...……….

J

jeffreyml

I spent over a hour with Turbo tax support and all they suggested was sending the state in instead of electronically filing- not what i paid for

I tried the manual update- didn't work

I tried uninstalling and reinstalling- it didn't work

I tried clearing cookies and files- It didn't work

I tried fixing errors before uninstalling/ re installing- it didn't work

I see a work around for certain states, when will the remaining states be supported?

All i want to do is file my state taxes with the software i paid for that wont let me....................

The form to fill out requesting a refund is time consuming. Printing out and attaching W-2's for 5 tax filings is not what i paid for!

Frustrated and unhappy!

L

ldwiley3

Isn't funny how TB tax got paid b/4 our returns are complete. I was able to find a manual download for my federal return but nothing for the state. My question to TB is why do I have to search for a fix for your problem.

T

Tetsuo

Same.
Did all of the suggestions.
Already paid.
Angry and aggravated is an understatement.
Hoping that there is a solution soon!

L

LindseyLO

Help with manually updating will be provided for you below. This should help.

https://ttlc.intuit.com/community/updating/help/what-is-a-manual-update/00/26074

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

S

srbauer

The manual updates did not work at all. We had already updated the program, and it is fully up to date. I have also uninstalled, restarted, reinstalled, re-updated, and still the same problem. Looks like many other people are having the same issue. PLEASE FIX!

S

srbauer

Same - continuous loop of trying to submit, then being told to update, then check for updates to find that none are available. I have already paid for the electronic submission, and I have already filed my federal taxes. Please fix ASAP!