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February 1, 2023
Question

Why can’t I enter more then the first 3 digits to my document ID

  • February 1, 2023
  • 1 reply
  • 0 views
While typing in my document ID driver license number I’m only able to enter the first 3 digits. The 4th digit and beyond are automatically backspaced

1 reply

February 1, 2023

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

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