Did not automatically receive military discount

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@ozzyk96 wrote:

I am currently active duty mil and I used the deluxe edition to file but it still charged me despite you advertising it as free to active duty service members. Kinda bull**bleep** turbotax.

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Sorry you had trouble.   This is mainly a user community forum--not a direct route to TurboTax Support--but I will tell you how to reach them below.   I don't know why it didn't give you the discount when you got ready to finish up and file.  That would have been a good time to ask for help, since it's easier to correct before actually paying.   I'd ask for a refund.

 The offer is for free Federal and State returns for active duty military and reservists of an enlisted rank (E-1 through E-9) with a W2 from DFAS.

https://ttlc.intuit.com/community/intuit-discounts/help/do-i-qualify-for-the-free-military-discount/00/2533422

and

https://ttlc.intuit.com/community/choosing-a-product/help/who-is-eligible-for-the-free-military-discount/00/961051

I'd ask TurboTax Support for a refund.   Their Support hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7days/week.

If you are prompted to summarize your issue, say military billing issue.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you are unable to phone (out of country, etc.), you can contact a TurboTax Support agent directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

Same thing happened to me.  Used the link through USAA's website to receive $20 off my self employed Turbo Tax product, but the discount wasn't applied.  I called Turbo Tax to get the $20 refunded and they told me they don't provide refunds once the payment has been submitted.  No more Turbo Tax for me.  Don't advertise a discounted product and then not provide the discount.