I have a 1099 int from Navy Federal but Turbo Tax won’t connect to the Navy Federal website so I can input the info. Anyone else having trouble?

Forum|Forum|6 years ago
June 5, 2019
8 replies
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TurboTax Premier Online

mesquitebean

Employee

Do you get a spinning icon and a message "searching for a secure connection?"

I just tested and it did it to me, too.

EDITED: See next comment below.

mesquitebean

Employee

@emckinney4
I found some recent posts from other users who report that over the last 4-5 days, so I'm reporting this to TurboTax. If I hear anything today, I'll post back in this thread.

emckinney4Author

Yes it’s the spinning icon. I’ve tried for the last 3 days and only gotten that response. I’m not sure how to report it to turbo ya

mesquitebean

Employee

I've reported it to TurboTax, but so far they have no word.

A 1099-INT is easy to enter manually, however. In the time you've spent trying to import, you could have quickly entered the 1099-INT.

emckinney4Author

How do you I put it manually? I don’t see a button

mesquitebean

Employee

I left the info below. If you are not seeing everything, are you using Online TurboTax with a phone? Or are you using the Mobile App by any chance? Sometimes phones and other mobile devices render browser pages oddly. You may have to scroll or swipe to get something to come into view.

MarianaC1

Employee

Hi @emckinney4, please read this FAQ.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4562871">https://ttlc.intuit.com/questions/4562871</a>

mesquitebean

Employee

I have reported the Navy Federal CU import problem to TurboTax, and they are investigating it.

Here's how to manually enter a 1099-INT. This will give you a shortcut to the correct topic, or you can navigate there like you've already been doing.

Log in and open your return ("take me to my return.")
Once the return is open, click SEARCH in the top right corner.
Enter 1099-INT without quotes and click the blue magnifying glass icon. Do not use the dropdown menu, or it may not work.
Then choose Jump to 1099-INT.
Next screen: Did you receive any interest income? Yes.
On the next screen "Lets get your tax info", do NOT enter thing on the search line. Instead go down to bottom right and click a button: "I'll type it in myself."
At the next screen you can enter the institution's name and start entering data. If you have more than Box 1 on your 1099-INT form, put a checkmark in the little checkbox that says "My form has more info", and you will then see more data fields appear.