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Question

Cannot view or save return - "We're Having Trouble Printing Your Return"

Forum|Forum|4 years ago
February 24, 2022
19 replies
0 views

I always view my return before e-filing but have been getting an error for the past 6 days: "We're Having Trouble Printing Your Return Sorry for the inconvenience, but TurboTax is experiencing a temporary problem printing returns. We're working on the problem and expect to have it fixed shortly. Please try again in a few moments." I'm not actually trying to print but just want to view the actual return.

I called TT support last Friday and they said this is a known issue that they are working on. Then I called again a few days later and they didn't know about any system issue and weren't able to help me get this resolved.

I have tried in 3 different browsers, on two totally different computers. I have tried to save from the Print Center as well as the part of the flow that prompts the user to view the return right before e-filing.

Does anyone know if this is a known issue that I need to wait on, or if there is anything I can do to resolve this? I find it strange that I can't find similar complaints in this forum or on reddit if it is a system-wide issue.

TurboTax Premier Online

Kat11_2

Employee

@tax_filer123 I have seen a few users who are receiving a similar error message when attempting to e-file. I think the message says the system can't "save the return for filing" or something like that.

I've reported this to TurboTax Moderators and have been advised that this IS an issue under investigation. I'll let you know when the issue has been resolved.

I'm assuming you've already made payment of your TurboTax fees. Of course, that is required before you are allowed to view or print your return. Just in case, I'm linking below a TurboTax FAQ that explains how to make payment before filing so that you can preview your return.

How do I preview my TurboTax Online return before filing?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

tax_filer123Author

OK thanks for the info! And yes, I did pay the fees already.

Infoguy1999

I am also having this same experience. I also have tried different computers and browsers and even the phone app. Hopefully they will get this resolved soon so I can e-file my return.

Miles Standish

I am having the exact same issue and I noticed it coincides with also being unable to file my return. I get the message below when trying to file. I have spoken to customer services multiple times with no luck. I have also tried multiple computers and browsers.

Your transmission didn't go through

We could not e-file your return for the following reason:

We had a problem while saving your return for filing. Please try to e-file again and if that fails contact customer service.

grewhite81

I have had this same response for 2 weeks now. Live chat hasn't helped fix it, CPA review hasn't helped and Turbo Tax Customer Service hasn't helped. There are no issues with my return. I can't figure this out and I'm about to get a refund and start over with a different tax software.

Your transmission didn't go through

We could not e-file your return for the following reason:

We had a problem while saving your return for filing. Please try to e-file again and if that fails contact customer service.

grewhite81

I was able to finally file my return. It is related to crypto transactions. I had too many for turbo tax to process, so I had to buy the desktop version and manually enter my gross proceeds and cost basis for the total sales instead of all 5,000 sales due to the entities I purchased my crypto through not sending a 1099-B this year. It is tedious and takes a long time to calculate, but you have to go into your exchanges and download a .csv file and convert it through cointracker and then upload it to turbo tax online. That gives you your cost basis and gross proceeds/gain loss. Then go into the desktop version and enter those numbers. Once I did that, my return was transmitted and I am waiting on approval.

Kat11_2

Employee

I did hear from the Moderators today that the issue has been resolved. But judging from the posts in this thread, it appears that you guys have figured out a workaround. It seems that the issue has to do with crypto transactions, and that the Desktop (CD/Download) platform is the way to accomplish e-filing.

To users that have figured out the workaround, THANK YOU! You're doing the hard work!

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

cactus star

I also have this issue and will request a refund if it is not fixed by the end of the week.

Kat11_2

Employee

Hello Everyone: I've reached out to TurboTax Moderators to see if there are any updates on this issue. They are on Pacific Time, so it'll be a little bit before they're in. I'll update here if/when I hear anything.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Infoguy1999

Thought it may have something to do with credit card payment. Made credit card payment on 2/24. Got a receipt from TurboTax and confirmation number but on my side credit card charge was pending until this morning 3/1. Now it shows processed on my credit card app. However I just tried and still can't print or e-file. If it is related maybe mine will work tomorrow after a full 24hrs of a processed payment.

yuiop9

any updates to this issue?

felix_reZero

Yeah, same problem here for days on end. Hopefully this gets fixed ASAP. I'd rather be able to file with turbotax since I already paid the fees.

Pentamezo

Also having similar issue. Using the online TurboTax premier. Has anyone had any success using the desktop version or also having issues with desktop version?

fglijne2010

Same with me. I've paid my e-file, but couldn't get my e-file transmitted. Can I get refund if what I paid for e-filing?

Augur

This still isnt fixed though. Still having this problem with the online version and mobile version. When I called for help they said a fix wouldnt be available until the 18th at the earliest.

SForrestLO

Please see if this Turbo Tax FAQ will provide assistance.

Why can't I print out my forms?
https://ttlc.intuit.com/community/printing/help/why-can-t-i-print-out-my-forms/00/27320

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

Augur

Those solutions dont solve the problem. Ive spoken to two different specialists who cobrowsed as well. Turbotax is unable to print the return either through file by mail or through the print center. Attempting to efile returns a server error.

Fully paid and the payment cleared. Right now cant print or efile. I also am not going over the 4000 crypto limit.

Multiple browsers, multiple computers. Clearing cache nothing works. Specialists say the engineers are aware and working on it but estimate a fix by the 18th. So far its been a pretty horrible experience and Im not even confident its going to be fixed by then and Ive already paid.