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16 replies

June 7, 2019

There are many convenient ways to get your most updated balance and transactions:

  • If you have an online user ID, you may check your balance or transaction history online 24/7 on this website.
  • Balance and transaction history are available on the Turbo? Prepaid Visa® Card mobile app. Download the app for free from the App Store® or Google Play™ to get started.
  • If you don’t have an online user ID, click here to set one up.
  • You may also get your balance and transaction history by sending text message. Carrier message and data rates apply.

More information can be found at this link: https://www.turboprepaidcard.com/help-faq-s#usingthecard

October 28, 2019

I activated my turbo tax card but it still says no balance.   Why isn't my tax refund on it

DoninGA
Employee
October 28, 2019

@Sstec wrote:

I activated my turbo tax card but it still says no balance.   Why isn't my tax refund on it


What is the status of your federal tax refund?

 

Use this TurboTax website to check the status of an e-filed return and if it was either accepted or rejected - https://turbotax.intuit.com/tax-tools/efile-status-lookup/
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

February 29, 2020

I failed my tax but have not got return yet I want know is there a problem in my refund

 

Employee
February 29, 2020

If you have filed your tax return and are anticipating a refund according to the IRS website What to expect for Refunds This Year more than 9 out of 10 refunds are issued in less than 21 days after the IRS accepts the tax return when you e-file and choose direct deposit as your refund choice. Where’s My Refund? has the most up to date information available about your refund. The tool is updated daily (usually overnight) so you will just usually need to check once a day. Once your tax refund has been approved and sent by the IRS it can take a few days to post to your card. 

Now, taxpayers who claim the Earned Income Tax Credit (EITC) or the Additional Child Tax Credit (ACTC) may experience a refund delay. The IRS usually begins issuing tax refunds on returns with the EIC or Additional Child Tax Credit in late February.

Click here for more information: Some 2019 federal refunds are delayed due to the PATH Act.

For more on the timing of your refund please see this TurboTax FAQ.

If you are anticipating a state tax return refund those processing times vary from state to state. To check on a state refund please visit your state Department of Revenue website.

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March 28, 2020

I would like to know if there is money on my card

SForrestLO
March 28, 2020
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April 15, 2020

how to check my balance

April 15, 2020
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April 15, 2020

I am trying to use my app and its saying 

 

April 15, 2020

You can sign in to your account to check your balance here: Turbo debit card

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April 15, 2020

I no long have my card. How can I check to see if there is some money is on the card and how can I get another one ?

April 15, 2020

To receive a replacement card, you can call the Turbo Tax Prepaid Card Customer Service at: (888) 285-4169.  Please see the TurboTax FAQ below for more information on the Turbo Card.

https://turbodebitcard.intuit.com/help-faq-s

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April 15, 2020

I cannot obtain the balance on my turbotax/Visa Card?  Can you assist me ?

EbonyL122824
April 15, 2020

The Turbo Card app/site is experiencing high volumes today due to stimulus payments being funded. To check your account balance, text “BAL XXXX” (XXXX is the last 4 digits of your card number) to 43411 to get your available balance.

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January 31, 2021

whats my balance

April 16, 2020

1800 number to check my balance 

April 16, 2020

my ph doesnt get tex messages

April 16, 2020

For any assistance with your Turbo Prepaid Visa, please click here to contact customer service. 

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