Question

I never received my turbo tax prepaid card in the mail

Forum|Forum|7 years ago
June 5, 2019
24 replies
0 views

No text available

TurboTax Free Edition Online

L

l05a26h28

Did you ever receive it?

W

Wundermom 2010

No

Critter

Employee

· Please contact Turbo Prepaid Visa Card for questions about your card or account. You can contact them by calling toll-free at (888) 285-4169.

· Ignore the prompt asking for your card number. Choose #1 for lost, stolen, or cards never received, then choose #1 again, enter SS# if prompted and continue following the instruction

N

nydia09

It has been more than 21 days since I completed my tax return in my taxes my address inf is right, yet i have not received my turbo debit card and the system is good for nothing it keeps saying that information put is invalid its frustrating and I cant seem to find one human being in this forsaken company that can help me with this issue, so what can I do??

J

JakailaLO

Please view the answer posted above from Critter.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

X

xmasbaby0

Employee

blank post

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

R

Runderwood7362

I still have not received my turbo tax card in the mail

R

Runderwood7362

I have tried the number multiple times without success, I've never had a card in my name but the recording says I have multiple cards. What do I do? I need a card

SForrestLO

@Runderwood7362

You can contact customer service. https://turbodebitcard.intuit.com/contact-us

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

S

Sharron1

There is no one answering, and i've ordered a replacement and never received that one. I have my refund on the card and i have been laid off because of the quarantine, i need that money badly please hellppp

A

Anonymous

Here is more information on When you will receive your Turbo Visa Debit card. There is a toll free number listed in our FAQ you should call if your card is taking an extremely long time to arrive. If and when you call, select option 2 and enter your personal information.

S

shasta9898

Call [phone number removed]. Select option 2

Its green dot headquarters. They can tell you everything you wanna know!

S

Sharron1

The phone number is gone, but i think i might know what number you called, what is the best time to call? Please help i never received my debit card either and I'm warning everyone that will listen about turbo tax

X

xmasbaby0

Employee

It is unsafe to post phone numbers here--TurboTax protects its users from that. So any personal phone numbers are removed immediately by the filters.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

B

bellahumphrey

I went thru BBB and finally got the answers needed. Here's the number to Green Dot Corp. office you all [phone number removed] push 1 then enter ext 3890 you'll be on hold awhile but promise they'll make sure you get your card.

S

Sharron1

That's exactly what i did, i filed a complaint with BBB and i was able to reach someone! They fed ex my card!!

W

Wundermom 2010

I never received my refund card.When I call the 800 number it says you have two cards with us please enter the number I can’t in remember if I don’t have the card

S

Sexyblack1100

I never received my perpay card

AkinaLO

Your Turbo Prepaid card should arrive in the mail within 5-10 business days. If it has been longer than 5-10 business days, please contact Turbo Prepaid Visa at (888) 285-4169. You can also report your card lost or stolen through this link.

Turbo Prepaid Card Login

If you need to find your card account number, look at the bottom of your 1040 tax return in the direct deposit information.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"