Question

I was accepted for a refund advance but haven’t received it. why?

Forum|Forum|6 years ago
January 31, 2020
11 replies
0 views

I was initially approved after I filed for a $500 advance and it’s been well over 48 hours since both federal and state have been accepted and no advance as of yet with a $0 balance still. In my email, I got the mass email that then said “even though you may have not been approved for a refund advance” though I took a screenshot of the $500 I was approved for after filing and it being approved. What is the problem? I seen advertised that TurboTax gives an advance an hour after being approved and of course it says “up to 48 hours”. I have my temporary card info for online purchases but that’s not working as the balance again, says it’s $0.

TurboTax PLUS Online

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ChondelLO

Employee

You will not receive a final decision of whether you are approved for the Loan until after you file your taxes and the IRS accepts your return. If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return, sometimes a little bit longer.

About Refund Advance - Community

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CourtjcampAuthor

This is the first time I’ve have not been accepted to receive one, and the first of using Turbo. Your website and ads are very misleading and upon reading other reviews, I’m not the only one to see this. Turbo should consider doing away with the “You have been accepted for a advance of $500” page after filing. Super misleading, as any other tax website or company actually give you the advance if told you are accepted.

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Heatherlenee

Mine was approved and I got the email with my virtual card information on February 13th when the irs accepted my refund however I still have a zero balance on the cars and have not received any money. And I cannot get any answers when I call the turbo card customer service. They tell me to call the irs who you can't even talk to a live person

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TerukoL

Employee

Unfortunately, we are not able to answer any questions about not receiving a refund advance in this forum. This is for TurboTax software support and questions about filing taxes only. You will need to contact Turbo Visa customer support at

(888) 285-4169 again.

Just to clarify, you have created your online account and the card is active?

Please click About the Refund Advance temporary card to learn more.

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taylord1065

This is complete bs.

Got approved for the cash advance after filing my taxes which was approved by the IRS and TurboTax claims you'll get money in minutes.

This is going to turn into yet ANOTHER lawsuit for false advertising and I've already reached out to the law firm who handled the "Free tax filing" settlement against Turbo Tax

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HeatherPLO

You are commenting on an older thread that may have outdated information. Is your concern in regards to the Refund Advance? For more details, please see this Help Article.

@taylord1065

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ladydee302

I was approved for Advance refund from credit karma. My federal tax was accepted on 1/20/23. Here it is 1/25/2023 and still no refund. I also did credit karma tracker and it states federal and state N/A. I've called turbo tax and the rep states she can see I was approved for me to call credit karma. So I called credit karma and they said to call turbo tax. I'm getting the run around. Oh I also had advance refund last year, received it with no problems. I am the only person having this problem?

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taylord1065

Same situation. Turbo Tax says my returns was accepted however when I check the IRS "Wheres My Refund" is doesn't show accepted.

Seems like TurboTax and Credit Karma loves getting sued because what they are doing is falsely misleading yet again and I've contacted the lawyers who handled the previous lawsuits

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MoniqueLO_

Please make sure the primary taxpayer's information on the return matches the information in the Credit Karma account.

@ladydee302

Please see this Help Article for information regarding when you will receive your Refund Advance.

@taylord1065

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taylord1065

What these Turbo Tax people fail to understand is that on TurboTax it shows my state and federal have been accepted but yet on the IRS is doesn't show accepted...

What you guys are doing is misleading and it's gonna end up in another lawsuit

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Hercomlawsu

It might be an older thread but they're still pulling the same crap my sister is a federal court judge in a couple times she's calling in for someone to represent me and I am going to sue them it's the principle it's not about the money

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Ahornick323

This is bs. I agree. You can't advertise to a whole freaking country that you can get a refund advance if approved within 15 min after being accepted from the irs. I was approved 1000 mine was accepted 3 days ago and still nothing. Everyone e is giving me the run around. Turbo tax says to call credit karma. Credit karma tells me to keep waiting. At this point I'm gonna a receive my refund before I even get the dang advance if I even get it! This is crap. At least someone needs to own up to something and give me some answers. Because yall both said I was approved 1000. So where's my money? You can't Mess with peoples money that we all work so hard for and then expect us not to be mad? And then keep giving us the run around?? I want answers and I want my advance! I don't wanna read no help forum. I want someone to tell me exactly where my money is. Like now.

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MoniqueLO_

Please see this Help Article for information regarding Refund Advance.

You will want to make sure the primary taxpayer's information on the return matches the information in the Credit Karma account. If it does, please contact Credit Karma on their Contact Us page.

@Ahornick323

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Dubs5489

Which law firm is handling the law suit please kindly reply as I need to take action immediately

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Cbiggs4141

where could I find this lawyer because this is craziness it would be a big help thank you

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ee-ea

Employee

@Cbiggs4141

You won't receive a final decision of whether you are approved for the loan until after you file your taxes and the IRS has opened. IRS opens Jan 29.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/offer-details-disclosures-ref...

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Tsbhad4me1

No I am having same problem. My federal was accepted two days ago and still nothing. I got approved for a $2000 advance and it’s ridiculous because they claim you receive the money with 4 minutes of IRS accepting. I read on here a lot responses that say within 48 hrs which again is misleading because they make you think you get it within minutes.