I was trying to track my refund using the app IRS2Go but i always get an error message and that my info i entered is invalid how is this possible i type it correctly?

Forum|Forum|6 years ago
June 7, 2019
20 replies
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TurboTax Deluxe Online

Best answer by EdwardLO

Provided that you are entering all of the requested information correctly, it simply means that your return has not begun to process yet. Continue to check daily-the IRS updates the information every 24 hours and your information will appear once your return is processed.

EdwardLOAnswer

ginger-naps

Apparently the IRS2Go app and website sometimes takes up to a week to update. This includes if you filed and were accepted, but the app/website says your information does not match. You information is correct, so don’t worry about that.
Mine took six days to even update at all, and by that time, the IRS had already approved my taxes straight away. So I went from “your information does not match” to “approved” with a date posted of when my return will be deposited! Hopefully this is what’s happening to you!

shandeanna

Thank u. It keepk telling me my information does not match and I know its right.

Jmalone2455

Doing it to me too. Last night said processing now said error not correct information. So either they fixed something on my return or it’s the system cause everyone has the same issue. They usually update 6:01 am and midnight

ChondelLO

Employee

Select the Re-Enter button to try again. In particular, make sure you enter your exact federal refund dollar amount, social security number and filing status.

Why is there no record of my return at Where's My Refund ...

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Alexwrenn22 11

What does it mean when it says my information didn't match , jus yesterday it said I was approved and gave me date

AshleyA129063

@Alexwrenn22 Try clearing the cache and cookies of your web browser and then checking your refund status on the IRS website.

Pencil1

It could be it's not been processed yet, they've found a error or you owed a debt and it was garnished. Call the IRS if you've already gotten your state.

TerukoL

Employee

The IRS states:

WHERE’S MY REFUND STATUS BARS DISAPPEARED

"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early.This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also, clear your cache in your browser settings."

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.

You might receive this message because:

Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
Your return is still pending.
You never e-filed. You can quickly find out if you did by checking your status.
If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.

Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.

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Rcory1354

I was trying to check my refund status on IRS2Go I check it every day but two days they said there was an error in my stuff

CassLO

@Rcory1354 If the IRS Where’s My Federal Refund? site is showing an error, you should receive a letter in the mail if they need any additional information or need information verified.

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gray19941963

My refund said approved and now it says my info doesn’t match and I know it does

Moneytree52

Are you receiving just the 1200 Stimulus check? If so, don't put $1200 in the refund section just put $1.00 and it should pull right up. However, it still shows mine is processing on the IRS2Go app but on get my payment it shows Im getting a deposit on April 30th

Adamfrelot

Why is it saying error when I put my info in

JayquanBrown1

Every time I tried putting in my information for IRA2go it kept saying it was wrong and telling me to reenter my information.