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Question

Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

Forum|Forum|2 years ago
March 7, 2024
54 replies
0 views

Today I received a direct deposit for my federal refund, but the amount was short by roughly $700. This is after I calculate the amount TurboTax shows they would take on my service order. When I check my filing on the IRS site it shows that I should have received the amount TurboTax has which is not what was deposited. I know there seemed to be issues with this TPG vendor in the past. Anyone else seeing problems with their deposit this year?

Not A Product Question

TippyOneLove

Yes. Mine was 3000 short. I looked up tpg products and it seems like everyone is being robbed

gwalker-183

Did you ever get the rest of it

Vanessa A

Generally when your refund is that short, it is either due to an error on your return, such as a typo that resulted in too large of a refund or claiming someone that was already claimed by someone else or it is due to an IRS Offset. The IRS should or will send you a letter explaining why your refund has been reduced.

The most common reasons are:

Back due Child Support
Federal back due taxes
Delinquent Student loans or other federal non tax debts
Money owed to a state agency

If you did not yet receive the letter you can call the IRS at 800-829-1040 or call BFS's TOP call center at 800-304-3107 and they will be able to provide you with an answer as to why your refund was reduced.

Reduced Refund

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rtgraham

I checked with IRS and there is no debt that I owe,so where is my $702.78? How do I get in contact with TPG Products?

mesquitebean

Employee

@rtgraham wrote:
I checked with IRS and there is no debt that I owe,so where is my $702.78? How do I get in contact with TPG Products?

Since you mention TPG, I presume you chose to pay your TurboTax fees out of your Federal refund. I'll tell you how to check with them below.

Another thing to consider is a state refund, if applicable. So be sure you're not going by a "total refund" figure that included both Fed and State refunds. For some people the money that is "short" is a state refund that has not yet arrived.

You can log in at SBTPG to see if there is any info on your funds. To log into their refund lookup tool, choose the "For Taxpayers" portal at:
https://www.sbtpg.com/

Then choose "Check with TPG."

SBTPG has a phone contact page at the following link. It also shows their business hours.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

jmada91

@Vanessa A , we don’t need your input. We NEED OUR MONEY. I’m 100% sure everyone who’s searched up questions related to the current issue selected the TurboTax fee thinking it was going to only be less than a $100 deductible.

@MShavalier i got the same account name for my Federal Tax Refund in my bank account and was shorted $350 from the original estimate. I swear I only agreed to have the $93 deducted from TurboTax for using their “free” service so I didn’t think anything of it. Very irritating so I’m probably not going to file with them again. What a SCAM.

anthonysweeney42

Why is TurboTax charging so much to do someone taxes? I think TurboTax is becoming to be a rip off. If I can help it I will not be using TurboTax next year. It don’t make no sense to someone so much to do their taxes and I will be informing other people About TurboTax I hope and pray that I do not have to use them next year

TriciaL

I was also robbed. I have no tax debts or fees to account for my missing return.

WestJordan

Where is the rest of my tax refund ?? I need a answer ASAP !!! Your short $292.00 Its mine not your!!

CatinaT1

Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund.

Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

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SantanaK

I have a question. Who chose to have SBTPG handle the processing of our returns. Upon research, I am seeing a history of them stealing funds and not releasing funds from before this current tax season. In my opinion, that would make TurboTax liable if they chose to do business with a company with a shady history. Where is the due diligence? Personally, I have filed a complaint with the BBB. My husband and I owe nothing and we are missing $903 from our federal return.

Joshwmathis

I can empathize with some of the people here since I ended up paying TurboTax significantly more this year than I have in the past. That said, I was aware of the option I selected once I started the filing process, as I've done through TT for almost 10years now. I felt like I was somewhat locked into the amount, and ended up paying for the higher priced "service" even though I didn't end up talking with a "tax expert" and seemingly didn't have an additional review that took place. Long story short, I paid a lot more this year for the same exact service that I've paid every year since first using TT back in 2014/2015. As a few others have said, it would be great if I could get a refund, though, I feel like that's extremely unlikely since I signed documents which stated the amounts and fees prior to finishing everything. Next year I'll also be reconsidering how I file since TT no longer seems like the most cost effective option for my family and me (Ended up paying over $330 in fees where I probably could've gone with whatever the "free" or cheapest option was...).

MrBeyond123

I have same issue. Does anyone know how to get the money back?

DawnC

Employee

If the IRS has adjusted the amount of your refund, you will receive a letter that explains the adjustments soon. There is a $40 fee for Refund Processing, but if the amount missing is $700, that is certainly an IRS adjustment. @MrBeyond123

See Topic 203 - Reduced Refund

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Sreedjr

I reviewed my information on the IRS website. It says my refund is one amount but what was deposited is $3k less. You clearly aren’t paying attention to the questions and comments.

calliemeg

Happened to me as well. Turbo tax took a few as well as the tpg people. So I won't be using Turbo Tax again next year. I feel like TurboTax should have us we were going to get hit with additional fees. After 8 years of using Turbo tax. Good bye

roberts5963

Today I received a direct deposit for my federal refund, but the amount was short by roughly $70. This is after I calculated the amount TurboTax shows they would take on my order. Not as much as you, but not expected either. I would like to see Turbo Tax clearly state the amount of all fees to be deducted from my refund - no surprises!

CatinaT1

To see your fees, go to: Tax Tools and Tools. These are down the left side of the screen in a black border.  Follow these directions. 

Down the left side of TurboTax, click on Tax Tools.
Click on Tools.
Click on My Fees in the center of the screen.

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Sreedjr

Thanks Dawn. I reviewed my TT fees and the missing $3k is not one of them. I reviewed my return on the IRS site and my missing $3k was not an adjustment. Any other ideas?

ANG09

I wish I had seen this before filing with TurboTax’s and had just listened to my gut and went to a tax professional . I’ve been using them for years never had an issue until now. I got a little of my refund back today and am short $2900. I am so disappointed when I don’t even owe the IRS! Like it can not be that much to file when TurboTax charged me $172 to begin with. So is there a chance to even get the money back? I am going to reach out to TPG tomorrow as it was EOD but I won’t be using TurboTax services anymore.

SusanY1

A $2900 adjustment indicates some sort of change to the tax return by the IRS. They will send a letter of explanation within a few weeks. They always send the refund they are approving out before that letter reaches you.

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ANG09

Really? But I contacted the IRS and was told I did not owe anything nor were there any adjustments and it shows on the website as well when login . It just seems like everyone else is having the same issue which is why I commented.