Question

Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

Forum|Forum|2 years ago
March 7, 2024
54 replies
0 views

Today I received a direct deposit for my federal refund, but the amount was short by roughly $700. This is after I calculate the amount TurboTax shows they would take on my service order. When I check my filing on the IRS site it shows that I should have received the amount TurboTax has which is not what was deposited. I know there seemed to be issues with this TPG vendor in the past. Anyone else seeing problems with their deposit this year?

Not A Product Question

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C

chardae2003

Yes, I am also missing $707. I am not happy. I hope they can recover it. I have been using TurboTax for many years and I would hate to leave them because of a fraudulent vendor. I am looking into this, but I was curious of others to be surprised that I am not the only one.

CatinaT1

Is it possible your refund was offset?

The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.  

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

A

Amylh348

Got my refund 800 dollars short. TPC products.

DoninGA

Employee

@Amylh348 wrote:

Got my refund 800 dollars short. TPC products.

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Have you factored in the TurboTax account fees and the TPG service charge of $40 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com

J

Jj159

I got a deposit today I’m I’m missing $530 this is a scam.. and by reading could be a class act sue.. looking into it

J

josy_uwu

Yes I am about $150 short. Doesn’t seem like a lot but that is still my money. That I planned to pay my bills with.

S

Sam165

Yess!!!! Mine was deposited today and it’s 300 short

I

Indy 12

Yes!!! We are missing 800.00!! I called the irs and we owe nothing! Where is our money?!

A

agpeach21

Hi Everyone!!

After doing a lot of reading (community posts and the "expert" responses) and research...I came to the conclusion THIS COMPANY has a lot of hidden fees!! They are not UPFRONT FEES that are explained! The $59.00 was a fee that I WILLINGLY agree to pay! The other fees are the HIDDEN FEES. As a company, TurboTax should state these fees UPFRONT.

With all that being said, I I was able to locate where my missing $218.20 from my tax return went!

Here's what I found and the proof

below:

TURBOTAX ONLINE MAX BENEFITS R2023 $59.00

TURBOTAX ONLINE DELUXE TAX YEAR 2023 PREP $55.20

TURBOTAX ONLINE STATE GA TAX YEAR 2023 PREP $64.00

this equals out to $178.20.

there is $40 that is unaccounted for in the bill breakdown. Little Miss Expert, May I get an answer for why the $40 isn't accounted for in this bill breakdown?!

the amount the IRS stated I would receive.

the partially hidden fees and what they cover.
the break down of what the fees cover. $40 dollars is mysteriously missing.

what i actually received after filing taxes with TT.

In conclusion, we all just need to find another company to support.

E

Emt2nrs

That $40 you’re missing….is the $40 they charge you to process their hidden fees!!! I just found that out after hours of trying to figure out where my missing money was. So another hidden fee they hide very well…on top of allllllll those other fees they charge all of us, they they add ANOTHER $40 to process those fees!!!!

highway ROBBERY!!!! NEVER AGAIN will I use turbo tax!! HUNDREDS OF DOLLARS MISSING, I never signed up to talk to a love expert but they charged me $129.00 to do so!!! Disgusting absolutely disgusting!!!

R

Romeanuh33

Same here.... got a deposit today that was almost 400 short.

What is being done about this? Anything?

DoninGA

Employee

@Romeanuh33 wrote:

Same here.... got a deposit today that was almost 400 short.

What is being done about this? Anything?

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Have you factored in the TurboTax account fees and the TPG service charge of $40 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com

C

Comp23

Mine is also short more than it said.

C

coda123

Yes thet stole my tax return

DoninGA

Employee

@coda123

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

Have you factored in the TurboTax account fees and the TPG service charge of $40 plus any applicable sales tax?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com