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Tax Year Prior to 2020: Talk to Customer Service Person?

Forum|Forum|6 years ago
January 15, 2020
22 replies
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It seems that I was charged for two licenses when I downloaded the 2018 version of Turbo Tax. I must have clicked the button twice or something?

How do I speak to a person to arrange for a credit for my unused version?

Thanks!

Best answer by DoninGA

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

DoninGAAnswer

Employee

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

R

Rhunt42

The IRS has informed me my refund has been sent. It was sent to u guys to remove what’s owed to you. When will my refund be issued to me

D

DaraLO

If the funds are not available in your account on the refund date, keep in mind: "It takes additional time for refunds to be processed after leaving the IRS, and for financial institutions to accept and deposit them to bank accounts and products like debit cards."

Reference: IRS.gov - Refund Timing

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T

Teresa t

I payed 95 dollars and still had get someone else to do my taxes i want my money back [name removed]

DoninGA

Employee

@Teresa t wrote:

I payed 95 dollars and still had get someone else to do my taxes i want my money back teresa thompson

READ the answer directly above your message!

R

Ravadee On-iam

I need 1-800 number I can talk to real person not texting please

DoninGA

Employee

@Ravadee On-iam wrote:

I need 1-800 number I can talk to real person not texting please

READ the instructions on contacting support from the answer provided in the post above.

A

aniyalee

I paid the 80 dollars to file now it's not continued it has already charged my bank account now that I have went back it's requesting I repay by I do have a confirmation number that my account has been charged

H

HeatherPLO

Log completely out and log back in and see if that clears the error. Also, you may want to try to clear your cache and delete cookies. To do this, follow the links below:

Clear Cache:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Delete Cookies:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If it keeps trying to recharge you, please reach out to customer service here:

https://support.turbotax.intuit.com/contact/

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T

Thamara0679

My tax was place in hold

CassLO

@Thamara0679 Did you use the "Pay with my Refund" option? Did you receive a email from "Santa Barbara Tax Products Group "? If so, please see the TurboTax FAQ below, which will explain the email you received:

Why is my federal refund on hold with Santa Barbara Tax Products Group (SBTPG)?

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C

Crystal 1987

I want to know when my tax will come in I filed on feb 12

DoninGA

Employee

@Crystal 1987 wrote:

I want to know when my tax will come in I filed on feb 12

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

J

jamram2003

Took a while to find this thread - why can't Turbo Tax put an easy-to-find link on the website that says "CUSTOMER SERVICE"?

R

Roostermffm13

Hi I’m wondering why I haven’t heard anything I filed in February 23rd haven’t got nothing after accepted irs can’t give me any info

M

MichelleLO

Once your tax return has been accepted, only the IRS can provide information as to why it is taking longer than expected. Since it has been over 21 days since your tax return has been accepted, please see What if my IRS refund is taking longer than 21 days? for information on contacting the IRS.

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K

Krystalrosejohnson

My taxes are being held. I think someone claimed my daughter what do I do

J

JotikaT2

It depends.

Were you able to e-file your return?

If so, it may just be taking longer to process your return. If someone had claimed your daughter, you would have received a rejection notice when trying to e-file.

The IRS issues a lot of refunds within 21 days, but it has been taking longer with the stimulus payment being issued in addition to the tax refunds.

IRS processing time and refund status

The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

Also, be aware, the IRS operations are limited during the Covid-19 pandemic. Attached is a link with more information as to what departments are available to contact at the moment.

IRS operations

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O

Ojcarter

Hi,

Can you pull up my profile and file status?

Thank you!

DawnC

Employee

Unfortunately, no. No one in this public forum can access your e-filing status. But you can do that by following the instructions below. @Ojcarter

Sign in to TurboTax to check your current status. You'll find it in Tax Home after sign in. If you've got an Alexa device, you can enable it to check for you.

If you used TurboTax CD/Download you can check your e-file status by opening the File menu and selecting Check E-filing status or by opening your return, selecting the File tab, and selecting the Check E-file Status header.

Keep in mind:

E-filing status is what stage of the process your return is in.
Refund status is when you can expect your refund. If that’s what you’re interested in, go to Where's My Refund?

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G

Go6

Hi my name is gorgette [removed] and I'm calling about my turbo card it says that I have multiple cards when I only have one card I never received another card or a replacement card please help I cannot contact with anyone at that 1888 turbo number so I need this issue resolved please call me at [phone number removed] thanks

M

MichelleLO

@Go6 Unfortunately, we are unable to assist with the Turbo Visa Debit Card in this forum. You will need to contact the Turbo Visa Debit Card customer service. The correct number is listed on the Turbo Visa Debit Card Contact Us page.

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