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Solved

Turbotax 2024 will not print: STILL NOT SOLVED AT 2/2/25

Forum|Forum|1 year ago
January 26, 2025
66 replies
0 views

I've been using Turbotax for at least a decade. I've got a very simple return that is ready to print. Turbotax Premier 2024 is not letting me print. There is no problem with my Canon printer. I can print from Excel, for example. My iMac operating system and Turbotax says my Turbotax application is up to date.

Update 1-27-25: By the way, I have Adobe Acrobat Reader installed on my machine and I have had a session open during the failed print jobs.

Update 2: 1-27-25: Is there anybody that I can escalate the question to?

Update 3:It looks like there's an [phone number removed] number. I'll try that on Friday when I get some free time.

Update 4: eight hundred - four hundred forty-six, eight thousand, eight hundred forty-eight.

Update 5: Still NOT SOLVED. Opened Turbotax. Checked for program updates. Print job seems to start normally. Got a "boop" sound as the print window closed. Nothing prints to my Canon printer (which prints fine to other programs). No pdf print file created. STILL NOT SOLVED. Will call the 800 number this weekend to try to get help. Apparently Intuit published defective software.

Update 6: Sunday 2/2/25: Spent an hour on the phone with the Turbotax "Help" Desk. Determined that they could not help me. My new best friend Sam assigned an issue number (154 26 40 868)and said he would escalate the issue to "Tier 2".

The cherry on top of the brown smelly sundae was that I almost immediately got an email saying that my case was CLOSED. So I called back in AGAIN to Turbotax "Help" Desk to confirm that the issue was still open. Spent another 30 minutes on the phone to confirm that the issue was still open. Was disconnected. Spent another 30 minutes on the phone (second try) to confirm that the issue was still open.

Found that TURBOTAX HAD IN FACT CLOSED THE ISSUE. Asked a Turbotax "Help" Desk person to reopen the issue. She said she couldn't do it. That only my new best friend Sam could do that.

Still Turbotax 2024 for Mac will not print. Vaporware.

Best answer by bpayseno

I am having the same issue. Everything is updated and I have the full version Acrobat installed, but can only get the program to preview the returns, not print. Clicking the "Print Returns" button shows it's prepping it to print, then it makes a sound and disappears. Restarted system a few times, cleared all the caches and nothing changes.

Show previous replies

9wjc-mqsx-dncw-bctc

My neighbor can not only not print but it will not even allow him to save the information in any form including a pdf.

I noticed that his did not even have a tab to save or print anything. It was blank and when he tried a different way to save it, it would make a "boop" sound.

As if filing taxes wasn't a stressful enough process, adding program issues makes a bad situation even worse.

Has this issue been resolved yet? I think that TURBO TAX should at the very least provide a REFUND to anyone having this issue, that they apparently can not solve.

wklee

With the 'Preview method' and using Acrobat, I think you can print (?) But I cannot seem to save as a pdf file. To save file, I needed to delete Acrobat App on my Mac. Then, the Preview method opens the pdf in the native Apple Preview App, instead of the Acrobat. I was able to save in pdf via the Apple Preview App. Seems like a way to force you to upgrade Acrobat if you want to save?

maukro

From reading some recent posts, it sounds like Intuit may have updated TurboTax recently and that some people are having an easier time printing now. Unfortunately, it also sounds like maybe the workarounds that were working for a lot of people are no longer working ever since the recent updates! I'm not sure what to think, but if you haven't seen them yet, I'll provide the 2 workarounds that many people have been successfully using for the past 6 weeks.

Anybody else who's still having trouble printing ...

I recommend you first try this simple workaround, which was posted by bpayseno and others:

Method 1 posted By bpayseno:

"Work-around until Intuit fixes the print function.

1) Use the "Save to PDF" option in the "File" menu of the desktop program and save a copy of your returns to location you can easily find on your computer.

2) Open the PDF of your returns in your PDF reader program (acrobat, Preview, etc.) and use that program to print to your local printer."

^ That solution seems to work for most people now.

Method 2 posted by maukro (me):

But if that doesn't work for you, then try this more cumbersome workaround, which I posted several weeks ago, and which mcotrona illustrated in a few posts above this one:

By maukro:

Here's how I eventually got my 2024 Tax Return to print (Mac Desktop with TurboTax Desktop Version, HP printer)...

1) With TurboTax open on my desktop and on the Save For Your Records tab ...

2) I clicked on "File" from the TurboTax menu in the top menu bar ...

3) Then I chose "Preview" at the bottom of the "File" dropdown menu ...

4) Upon doing that, a new Preview window opened up.

5) Ensure that "2024 Federal Tax Return" is checked on the left hand side of the new window.

6) Choose which 2024 Tax Return forms you'd like to print. (I stuck with the default labeled "Recommended forms & worksheets."

7) Click on the blue "Preview" button in the lower right of that same window.

8. Another new window will open up -- this one, at least on my computer, is a very tiny version of my entire 2024 Federal Tax Return.

9) Put your cursor over the tiny preview window (ie, over your mini-tax return). A small 4-item menu will appear (if it's not already there).

10) Click on the little icon to the left of the download arrow. (The download arrow on the far right of that 4-item menu did not function properly for me. It would not download the preview.) The icon you should click on looks like an ink bottle in front of a square piece of paper.

11) Now, a new window will open up in the "Preview" app. In my case, the new document that opened up had a strange document name with six letters and numbers followed by "-Unknown.pdf." I changed the document's name to my own choosing prior to taking the next step so that I could find my file after I saved it.

12) Now, from the Preview menu in the top menu bar, Click on "File."

13) Click on "Print" at the bottom of that "File" menu.

14) You will now be able to Save your TurboTax return as a PDF ... and/or ... you will be able to Print your TurboTax return.

15) Phew. That's a lot of work, TurboTax! You need to do better.

Signed,

maukro

djvalder1

Hi All,

I found a work around - not really a solution,

You need PDF Viewer app and it needs to be in the same Applications Folder as your TurboTax software.

Choose File on top level of MAC window

Select Preview .. PDF Viewer window will open up with your Return(s).

You can then use PDF Viewer functionality to save a print ..

Why Intuit can't tell you this !?

Why Intuit doesn't fix the functionality within the App ?

Very frustrating ..

djvalder1

PDF Reader not PDF Viewer

LGBELL

Hi,

I am having the same printing problem-- it looks like a bug in TurboTax Premier 2024.

Using TurboTax Premier 20024 on a MacBookPro M1, running Ventura 13.7.3

Verified My printer is working properly printing everything else.

Here is what I get when I go to print a return:

That's it-- No printer shows up and message goes away, and never prints.

TurboTax Support I hope you can fix this problem-Today is March 12, 2025.

Bob_D

There is a workaround posted 3/12/2025 in Community>Discussions>Taxes>Get your taxes done>Re: Print function STILL BROKEN! with new March 6, 2025 2024.r21.027 version of TurboTax 2024 Premier for Mac Deskop...

Tbrownfla

I have been having the exact same print problem! What’s up intuit???

spry2057

Same issue. Can't get TurboTax 2024 to print as the pervious versions. There is a work around saving the document as a PDF, then printing the PDF....Ludicrous!

I've been loyal to Intuit since the mid 90's. So, I solved the problem my self.

I'M SWITCHING TO H&R BLOCK. I'm simply not putting up with this anymore.

sgperkinsAuthor

I switched to HR Block myself. Be sure to apply for a refund from Turbotax and get your money back on their defective product. You'll need a copy of your invoice and the license code.

yanceybl

Switching to H & R Block is an option. However, after I emailed a help request to the President's office several employees of Intuit/Turbotax called me. Anna was one who called. These people stayed in contact until the software was fixed. Print issue resolved. One problem in twenty years isn't too bad.

Considering the great assistance I received, I'll stay with Turbotax.

Captain Yancey

toohip

I've used TT for over 30 years, buying the Deluxe, free Fed e-file and state (manual). Every year I e-file Fed, and manually print/mail state (Colorado). This year I went throught the process and when I got to filing, I went ahead with the process to e-file Fed, and expected to get the opportunity to manually print state forms for mailing. For some reason, when I printed the state forms it said "Electronic Forms" "do not file with state". . .I went back to see if I had the wrong option. Spend hours on phone with Turbo Tax to resolve (the bureaucracy to identify oneself is ludicrous when all you need is s/w support help!). After frustration with typical reps who follow scripted responses, I was transferred to a "tax specialist" . . which exasperated me more because I didn't need "tax assistance" I needed software assistance. I had filed Fed e-file successfully.

But fortunately she was familiar with the s/w, and she suggested "maybe" I selected "file state e-file" . I know I didn't but . . maybe. So I asked how do I get out of this loop.

I figured it out myself so this could be a solution if you're having this problem.. .

1) go back to file, and instead of filing Fed e-file, select you want to file manually/print

2) then it will ask you to print your fed (say I'll do it later) and select "print state forms"

3) then it will let you print out the "official tax forms for filing". . and wha-la. It worked.

Hope this helps!