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Anonymous

Solved

Unable to Transmit Return

Forum|Forum|6 years ago
February 9, 2020
19 replies
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I have a Windows 10 Pro computer (fully updated) and TurboTax Deluxe 2019. I have completed my taxes and TurboTax has verified the taxes as being completed. I am trying to transmit my returns. When I click on the "Transmit Returns Now" button, it states:

"There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates." (This is repeated twice in the box.)

When I go to check for updates, the Updater responds "Your software is up to date."

I have saved the file and exited TurboTax and when I reopen the file, the same thing happens. I have rebooted the computer and tried. The same thing happens (did this twice). I shut down the computer, let it sit for a minute, re-started the computer, opened TurboTax and tried again, and the same thing happens.

What do I need to do to file my taxes electronically?

Thank you for your help.

Best answer by jrisler68

I've had the same issues today as well. I decided to just try to transmit my Federal returns, and that worked. When I tried to file my NYS return, I received the same message about updates needed. I was able to transmit my daughter's fed and state returns about 5 days ago. Must be a glitch in the state update.

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Rammm9094

I have the same exact issue?

as person above.

tried taking firewall off

still no luck

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jrisler68Answer

I've had the same issues today as well. I decided to just try to transmit my Federal returns, and that worked. When I tried to file my NYS return, I received the same message about updates needed. I was able to transmit my daughter's fed and state returns about 5 days ago. Must be a glitch in the state update.

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Anonymous

Came back this evening (late). It did state updates. When I tried to transmit the files, it allowed me to do so. Thank you for your hint.

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littlesd

Similar issue here. As suggested I submitted my Federal return separately and that worked fine. I exited turbotax and tried to resubmit my state (NY) return and received the same error message.

Definitely seems like a glitch submitting state returns.

I will try again later.

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AshleyA129063

Please see the TurboTax FAQ for a work around if you're having trouble e-filing and you're currently using TurboTax Desktop: https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/1116299

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littlesd

Unfortunately, uninstalling and reinstalling turbotax did not work for me. Hopefully this gets resolved soon. I do not want to file by mail.

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corlid

Your comments were super helpful. Have been encountering the same issue after restarting the application, etc. I ended up just transmitting my Federal. I will have to go back and try NY State again at a later time. Seems to be the blocker.

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R0llyR0ck

I am having the same issues as you stated. I also did everything you did and still can't transmit the returns. I even changed browsers. Still nothing. This is HORRIBLE!

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littlesd

This evening an update to NY state was issued. Once I downloaded and updated the software I was able to file. Hopefully your issue will be resolved with an update to the state tax file as well.

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angelad

I have a Mac and am unable to transmit NY. TurboTax says my updates are current.

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tziegler

I just got the same error message. I live in Florida and we don't have a state income tax. I am unable to file my federal return. The NY and Mass manual updates don't help.

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TerukoL

Employee

Since the TurboTax Help links are not working for you, please contact our TurboTax Customer Care department. The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. We're open daily from 5 AM to 9 PM PT.

Please click here to for How Do I Contact TurboTax to learn more.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

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tziegler

I followed the instructions and clicked on How do I contact Turbo Tax. I clicked on the link for downloaded software and was never given the opportunity to ask a question or hit continue. I got a generic page about what I needed help with and a promotion to buy the software.

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bill-W

I finished my taxes using Turbo Tax, but was unable to e-file.

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TerukoL

Employee

Are you receiving a message stating that you must mail in your return to the IRS or are you receiving an error message?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

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JoshB1

Pathetic...this is now the third thread I'm responding to...I can't believe this bug was released into market

Now impacting CA

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shaurya21

Greetings All,

I am a California resident and I received this message while e-filing:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

I fixed the number and it is 10 digits now. Any and all help for submittal is highly appreciated. I tried 24 hours later and still seeing the same message.

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seanwalk3

I am an Illinois resident living abroad and I received the same message. Please let me know if there is a resolution.

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angelad

TurboTax’s proposal that I mail my New York State tax return remains unacceptable. Since window users are able to e-transmit, this problem needs to be corrected for MAC users. I am very disappointed.

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RookieTaxFiler

My tax return last year was not able to be efiled. Have you fixed the application? What was the issue. All the fixes I tried did not work. (program suggested) I had to eat my filing fee, and use snail mail to file my taxes. Am I going to have to do that again this year?

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xmasbaby0

Employee

@RookieTaxFiler " I had to eat my filing fee, and use snail mail to file my taxes. "

If you used online TurboTax you did not have a "filing fee." The fees are the same whether you e-file or snail mail. The fee is for using the software to prepare your tax return--there is no extra fee to e-file it. The only time there is any e-file fee at all is if you use desktop (CD/download) software--then there is a fee for e-filing only the state return.

You have not said what your e-filing issue was so we do not know if you will have the same problem again. Some e-file problems are "un-fixable" -- like duplicate Social Security numbers or wrong AGI or PIN's. Some rejection issues can be fixed and the return can then be e-filed.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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RookieTaxFiler

Some research will need to be done to see what the actual error from the IRS efile site as to why it failed. I tried multiple times using the fixes the application suggested. That is the real problem. Maybe you would like to comment on that!

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tbailey81

If your getting this message....

Your transmission didn't go through We could not e-file your return for the following reason: The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

You have to make sure the the phone number listed on your return matches the one here as well... https://accounts-tax.intuit.com/ AND IT MUST BE A CELL PHONE! That is the key, a landline will not work.

Tried 100 different things and the return would never go, after I changed this it went through first try.

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delucaed

what do i do to update my turbo tax

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xmasbaby0

Employee

@delucaed

What do you mean by "update my TurboTax?" What are you trying to do?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**