Chat with agent

Hello my name is Jermaine Suggs, I tried to fill my taxes a while back an I realized I didn't complete it I need help an don't know how to get it done , I think I filled them wrong

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@Allumjr wrote:

How do a change the IP PIN in turbo tax?

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To enter, edit or delete a 6 digit IP PIN

Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button

Or enter ip pin in the Search box located in the upper right of the program screen. Click on Jump to ip pin

@Moparfans  This post is about TurboTax Live Chat not about CA tax extension.

@Anthonycrocker22 If you already e-filed and the return was accepted, and then another W-2----   or another kind of tax document arrives, you will have to amend.   You cannot amend until late in February when the Form 1040X becomes available.

@kayessell This is not live chat.    The user forum is like a message board.  You need to post a complete and specific question and then wait for a reply.

You can enter difficulty of care payments using TurboTax Deluxe.

After you enter your Form W-2 you will select "continue".  The next screen you will get is "Let's Check for Uncommon Situations." ‌You can scroll down and select the box "Nontaxable Medicaid waiver payments that qualify as difficulty of care payments".

It will look like this:

Filing Married-Filing-Separately does require your spouse's social security number.  

If you have checked your TurboTax account as well as all your prior year tax returns then the only way to file is to enter all of the information about your spouse and nine zeros as their social security number.  

Then you do your tax es just as you would otherwise.  When you come to the end you will have to print and mail the tax return to the IRS instead of e-filing.  That will significantly delay any refund that you may receive.  But it will get the return filed.

@Edwardstaxes 

Are you attempting to initiate a chat with an Expert? This site is the Community where you can post questions and others may answer. If you want to have a one-on-one chat, see the instructions below:

Follow the steps below if you're already using TurboTax Live. Go here if you want to switch to TurboTax Live from a different TurboTax product.

As you prepare your taxes in TurboTax Live, you can quickly connect with one of our credentialed tax experts:

1. Select the floating Live help button.
2. Select Connect with live help at the top of the chat window.
3. Enter your tax question or tax topic area and select Continue.
4. Select your preferred method for connecting with a tax expert.

See this TurboTax help article for more information.

@Marcopatt82 

As MonikaK1 said: you can select the Live Tax Advice button on the top left of the screen.

There will be an additional charge, but you will be able to 

• You can speak with an expert that can view your screen and give advice
• Complete a final review before you file
• Have access to tax experts all year.

Otherwise, if you have a specific question you can post it to this forum.

@Mrblack1 When did you file your 2021 tax return?  Did you e-file it back in 2022?    Or did you file it by mail at some later time?    What does it say in your account for 2021?   Does it say "accepted?"  Or does it say something else--like "rejected," "printed," or "ready to mail?"    If it does not say accepted, it was not e-filed successfully.

If you realize now that your 2021 return was not e-filed successfully, then you will need to file it by mail.  E-filing is permanently closed for past year returns.  You will need to print the return, sign and date it in ink, and mail it in.    Get it mailed before April 15, 2025 or you will forfeit your refund.