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Solved

E-file for State. I can enter my billing address but I can not go to next page as it is too big for screen and no scroll bar is available. If you ant your $24.99......

Forum|Forum|6 years ago
June 1, 2019
12 replies
0 views

I want to e-file my State return but you seem to have an issue with the pages for entering credit card billing address and such, I select for credit card payment and I sign in and the screen for billing address comes up. I complete, but there is no way to scroll down and select "Next" or anything else.

I do not have a touch screen and there seems to be no way slide the screen up or shrink it.

If you can't fix this error, then I may just have to mail my state return. Let me know.

If you can't do any better than this I will need to consider a different program for next year.

TurboTax Deluxe Windows

Best answer by clarmo

fought this for a couple hours turned out my settings for my monitor text and icon size were set to 150% changed back to 100% works like it's supposed to. Hope that helps

DawnC0

Employee

Try clicking at the bottom of the screen on the zoom setting button (smaller) and see if that makes the Continue button visible.

bpc123

The pop-up window does not size down - is there another way to purchase? send link please for 2017 business state purchase - thank you.

mesquitebean

Employee

This is mainly a user community forum. TurboTax Support will not see your post. You may have to phone TurboTax Support on Monday unless you get a suggestion from someone in the forum.

Are you referring to a popup state purchase window in the 2017 TurboTax Business program? If you're referring to the Business Edition, then you must be using a PC, since it's not available for Mac.

If you don't get it resolved over the weekend, you can use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

https://support.turbotax.intuit.com/contact

Running4Peace

Did you find a solution the problem? I have the same challenge and its ridiculous. The window will not maximize or minimize and you can't manually the size either, so I'm stuck at the billing address tab.

DoninGA

Employee

@Running4Peace wrote:

Did you find a solution the problem? I have the same challenge and its ridiculous. The window will not maximize or minimize and you can't manually the size either, so I'm stuck at the billing address tab.

What tax year are you trying to file?

What Operating System are you using, Win or Mac, and what release of the OS?

E-filing a state tax return of any tax year prior to 2019 has closed, so the only way to file a state tax return is to print and mail the return.

clarmoAnswer

fought this for a couple hours turned out my settings for my monitor text and icon size were set to 150% changed back to 100% works like it's supposed to. Hope that helps

khaindel

I had the same problem.

For Windows 8,

Right click on a blank area of your desktop screen.

Click screen resolution.

Change resolution to 1366 X 768.

Click OK.

Should be good to go, no thanks to TurboTax.

Good luck.

Jerryg17

SIR YOU ARE A GENIUS !!

THX. BEEN TRYING DIFFERENT THINGS WHOLE WEEKEND. I HAD IT SET ON 125%. So changes it to 100%.

DONE WITH STATE 2019.
PERFECT AND THANKS AGAIN

maryasmc

On Windows 10 I had scaling factor set on and it was set to 125 -- I requested a change to this via systems setting for my display -- Windows 10 then wanted to sign me out -- so after signing out and signing back in the this was set to 100 and was able to complete this process without any issues.

EdHi

I had that problem with two screens. (and I also had the problem last year! TurboTax please fix the windows! I reported it to them!)

I moved the taskbar from the top of the screen, which showed more info; but that did not help!

After much monkeying around I found a Rube Goldberg solution!

After filling out the page, I hit the tab button several times, bringing it to the top continuing down the page; once the tab was on the last thing on the screen I then HIT THE TAB 4 MORE TIMES; THEN HIT ENTER!!!! (or after entering the last item hit the tab 4 times, then enter)

If you only tab it once or twice it opens up a turbo tax web page in your browser, if you hit it 3 times it hits the back button and you get to start over!!! but hit tab four times it finally gets to the continue button which is hiding off the screen.

On the third screen where the buttons are on the screen, you can tab and see what the tabbing did on the previous pages.

aeosgood

Re: state e-file. I cannot get beyond billing address screen, the program will not let me go to payment info.

KatrinaLO

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

David194

Hi,

For 2020 Business, I am not able to go from Billing address page to the payment verification page....I tried screen size...did not help...any updates on this? Thank you, David

mesquitebean

Employee

@David194 wrote:
Hi,
For 2020 Business, I am not able to go from Billing address page to the payment verification page....I tried screen size...did not help...any updates on this? Thank you, David

I don't know what all you tried. There are 2 display settings you need to check in Windows settings>system>display.

First be sure the scale is set to 100%. See if that solves it.

If not, leave scale at 100%, and try resolution of 800x600.

It that doesn't work, then try resolution of 1024x768,

If that doesn't work, then try the next higher.

You also might be able to see a little more of that payment screen (and hopefully part of the Continue button) if you turn off the Windows task bar that many people have along the bottom of the screen. To do that, right-click the taskbar and choose "Taskbar settings". Then choose "Automatically hide the taskbar in desktop mode." Once you toggle that the taskbar disappears, but you can make it come and go my moving your mouse pointer slowly all the way to the bottom edge of the screen and hovering.

NICKNICHOLSON

I HAVE TRIED EVERY THING THAT YOU HAVE

SUGGESTED TO PAY THE $25 TO E-MAIL MY AZ STATE TAX RETURN. i HAVE BEEN TRYING FOR 2 DAYS TO FIGURE OUT A SIMPLE WAY TO JUST PAY WITH A CREDIT CARD AND i JUST HAVE NOT BEEN SUCCESSFUL. I PAY WITH MY CREDIT CARDS FOR ALMOST ALL MY

BILLS AND i CAN'T BELIEVE THAT YOU HAVEN'T FIGURED OUT A SYSTEM TO WORK. THE PROBLEM LIES WITH THE FACT THAT YOU INSIST ON CHECKING OR CHANGING MY E-MAIL BUT ONE I GO TO MY E-MAIL AND CANNOT RETURN TO THE PAGE THAT I WAS ON (I HAVE ONLY ONE E-MAL address).

POEASE HELP...MY PHONE # IS [phone number removed]. E-MAIL ADDRESS IS [email address removed].

mesquitebean

Employee

@NICKNICHOLSON wrote:
I HAVE TRIED EVERY THING THAT YOU HAVE
SUGGESTED TO PAY THE $25 TO E-MAIL MY AZ STATE TAX RETURN. i HAVE BEEN TRYING FOR 2 DAYS TO FIGURE OUT A SIMPLE WAY TO JUST PAY WITH A CREDIT CARD AND i JUST HAVE NOT BEEN SUCCESSFUL. I PAY WITH MY CREDIT CARDS FOR ALMOST ALL MY
BILLS AND i CAN'T BELIEVE THAT YOU HAVEN'T FIGURED OUT A SYSTEM TO WORK. THE PROBLEM LIES WITH THE FACT THAT YOU INSIST ON CHECKING OR CHANGING MY E-MAIL BUT ONE I GO TO MY E-MAIL AND CANNOT RETURN TO THE PAGE THAT I WAS ON (I HAVE ONLY ONE E-MAL address).
POEASE HELP...MY PHONE # IS [phone number removed]. E-MAIL ADDRESS IS [email address removed].

Sorry you're having trouble. This is mainly a user community forum. Also please be aware this is a public Internet forum, so you should not post any personal info in this forum. Fortunately, it looks like the forum's privacy filter removed your personal info for your protection against spammers/scammers. TurboTax Support will not phone or email you from this forum.

Please phone TurboTax Customer Support for assistance.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Cool Bill

Maybe your screen display is too large. Try pressing Ctrl&-. To enlarge the screen press Ctrl&+.

Hope that works.

Mr Bill

FIRSTROE

I have this same problem. I have logged in to your site and my credit card information is accurate. How can I get past this screen and pay for filing WI taxes and finish e-filing taxes?!?!?!?

HeatherPLO

@FIRSTROE

Please see the above suggestions by @VolvoGirl. If they do not work for you, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"