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Solved

E-File return getting rejected

Forum|Forum|4 years ago
February 4, 2022
15 replies
0 views

Hi all. I submitted my 2021 return and it was rejected by the IRS within 30 minutes. The error indicated that my spouse's identity could not be verified because her AGI is incorrect (we file jointly). I checked the Turbo Tax entry and the AGI was correctly transferred from my 2020 return. I went to the IRS site and requested a transcript to verify the 2020 AGI. It is the same as my original filing. So, I manually re-entered the AGI amount for my 2021 return and filed it again. The IRS rejected it again, within 30 minutes, for exactly the same reason. Some of the solutions presented don't seem to cover this situation. Is there another way to determine what the IRS database actually has for a spouse AGI? Is there a way to determine what AGI value was actually transmitted to the IRS? I was going to try again with a value of 0, but not sure about it. All the transcripts I requested from the IRS show correct and consistent AGI (basically what would be on line 11). I suppose a strategy of waiting for another month to file to allow more updates to the software might be in order.

Best answer by xmasbaby0

Try using zero.

xmasbaby0Answer

Employee

Try using zero.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

rgoodleafAuthor

I thought about that, but not sure how many times I can e-file before the IRS totally rejects my return.

PatriciaV

Employee

@rgoodleaf

You can re-submit your e-filed return as many times as necessary until the filing deadline in October.

However, we recommend that after three unsuccessful attempts (with the same e-file error), you print, sign, and mail your return. Some e-file issues cannot be resolved except by the IRS.

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louisianaDJB

The exact same thing has happened to me for e filing. I used the correct AGI and have been rejected each time for the incorrect AGI for my wife. I can only blame the program that the federal government is using. Look who is running the country and the mess we are in. I am not mailing this in unless Turbo Tax wants to pay for the mailing and copying cost for this return. I paid for the intuit turbo tax Home and Business and it work great up until I had to file. I have never had a problem until this year. What can you do to resolve this issue? s

DoninGA

Employee

@louisianaDJB wrote:

The exact same thing has happened to me for e filing. I used the correct AGI and have been rejected each time for the incorrect AGI for my wife. I can only blame the program that the federal government is using. Look who is running the country and the mess we are in. I am not mailing this in unless Turbo Tax wants to pay for the mailing and copying cost for this return. I paid for the intuit turbo tax Home and Business and it work great up until I had to file. I have never had a problem until this year. What can you do to resolve this issue? s

The IRS may not have your 2020 AGI in their database.

Try entering a 0 (zero) for the 2020 AGI and e-file the 2021 tax return again.

larry-jones-1956

I have tried putting AGI under me and zero for spouse. Put AGI under spouse and zero under me. Put AGI under both me and spouse. I have put zero under me & zero under spouse It keeps getting rejected. I used line 11 from 2020 form 1040. I logged into my IRS account and verified that the AGI I am using is the same one listed in my records. Also pulled a transcript and it also confirmed my AGI was correct.

What gives, is TurboTax broke?

Kingsuji

The exact issue is occurring to me as well. The tutorial video on finding your AGI does not help. The joint AGI is correct, my wife's PIN is correct. TT software filled those in. I don't know what the return header from TT reads.

Two Rejects so far. I'm concerned that this will occur every year going forward.

The message reads

IND-032-04

SpousePriorYearPIN or

SpousePriorYearAGIAmt in the Return Header

must match the e-File database

DawnC

Employee

Have you tried using 0 for her AGI as recommended in this thread? Last year's return may not be updated yet in the IRS database. @Kingsuji

You only have to verify with ONE piece of information, either:

Last year's AGI OR
Last year's self-select pin number (the 5 digit number you created when you filed last year)

If using just zero or just last year's Self Select 5 digit pin doesn't work, choose your situation below

I filed my 2020 taxes with TurboTax

I didn't file my 2020 taxes with TurboTax and/or I don't have my 2020 return

I didn’t file a 2020 federal tax return (or I haven't filed one yet)

I filed my 2020 tax return, but I’m still waiting for it to be processed

I still can't find my AGI

Learn about being married filing separately in 2020, but filing jointly in 2021.

Learn about being married filing jointly in 2020, but filing separately in 2021.

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jdhenrichs

I have encountered this exact same problem with the exact same error: IND-032-04, with our Federal e-File being rejected 3 times yesterday (03/14/2022). Tried to get customer support but they said the only way that they could help me was to screen share to my Desktop computer. Really?? I am highly security conscious and do not under any circumstance allow remote access to my computer from anyone. They, TT customer support, do not even seem capable of identifying the problem based on the error code IND-032-04.

So, if I can use last year's (2020) PIN to verify my wife's identity, please explain exactly how to do that. The only option that is presented to me by Turbo Tax Deluxe is to enter my wife's prior year AGI. Thanks

duggie3061

Mine as well. Same married, filing jointly and request for spouses AGI. Zero works.

MAVERICK4

I have the same issue as goodleaf. 2021 was rejected twice for AGI issue. I changed to 0 and now waiting. Any other suggestions? Is there a number at Intuit we can call/

MAVERICK4

It is hard to believe but I followed the advice of several posters and changed AGI to 0 and 34 minutes later........................................holy smokes, the IRS accepted the e file now I am hoping the state does as well!!!

EbonyA

Glad to know that your return has now been accepted; to answer your previous question, you will find the Turbo Tax phone number here @MAVERICK4.

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NREVAL

We had the same problem. TurboTax needs to fix this programming issue or, provide customers with correct information/instructions. Entering the amount on line 11 is WRONG. Printing the return and mailing is also NOT ACCEPTABLE. The solution is to enter "0" for spouse's AIG. That worked for us after submitting it 6 times trying to follow TurboTax instructions

TXGal

I've now filed 15 times and been rejected 15 times. Have tried every suggestion, zero for me (spouse), zero for hubs, zero for both, etc. Turbo Tax needs to fix this!

xmasbaby0

Employee

@TXGal Sometimes if all of the workarounds do not help. you just have to give it up and file by mail. Some rejections are not fixable. Remember that rejections are coming from the IRS--not TurboTax. When you file by mail you need to attach your W-2's and any 1099's that show tax withheld. Federal and state must be in separate envelopes and go to different addresses. It is a good idea to use a mailing service that will track it like certified mail so you will know it was received.

gary cleveland

Employee

I have the same problem. Will you give me the link to the IRS website to obtain my 2020 AGI?

In the meantime, I will try the best answer: zero

Thanks, gary

TXGal

Be prepared, this is a total goat rope. It took me hours to create IDMe, scan in passport, DL and SSN card to verify, then it didn't "quick" verify didn't work so had to wait a couple days for them to offer a video call to verify. Once done, quickly logged into IRS to see our 2020 transcript, and guess what--the 2020 AGI that IRS shows for us is exactly the number we've been using. We have tried every suggestion, do zero for me (spouse), do zero for hubs, do zero for both, etc. My fastest reject was 23 minutes, hahaha. Very frustrated! Go to this link to start process: https://www.irs.gov/individuals/get-transcript

Good luck.

ehfrankel

Employee

Exact same circumstances for me. I tried 0 and it worked - so thankful.

I filed in May last year (the 2020 deadline.

TXGal

I efiled first week of February in 2020! We should have definitely been in the system by now.

Gee Em

Add my experience to the list. Rejected four times so far. I have the 2020 transcript in hand. Filed jointly. AGI matches. Used PINs from last year. Just tried zero for spouse's AGI; no luck. I used an accountant the last three years and went back to TT this year. It's possible that's the source of the problem, but it shouldn't be. I guess mailing it in by hand is still cheaper than the accountant, but Intuit owes all of us an apology. This is their issue, and they need to own up to it. To say that the IRS doesn't have us in their database is equivalent to saying that e-file data must be moved into database by hand. If so, we're in big poo-poo in this country since the current administration wants to complicate the tax laws even further.

ptk2

Our electronic filing was rejected by the IRS for my spouse's AIG. I accessed the IRS site and checked the AIG they had on file. Use "202012_Tax Return Transcript_XXXX_############" file to get the AIG. I found the AIG was the same as what Ttax was showing. I entered ")" ZERO and resubmitted. It worked!