How do I send an email to turbotax?

You can try messaging through Facebook or Twitter but there is no email contact method.   Calling is probably your best option but you can try social media as that may help too.

There is a problem with your software - it does not appear to be up to date.   You can try the troubleshooting below but if you are still having issues, you will need to contact phone support or try the other options mentioned above.  

If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

Tips:

• It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
• If your connection drops in the middle of the update, try again; it should pick up where it left off.
• If you're having trouble updating on your PC, try a manual update.

Related Information:

• Troubleshoot TurboTax for Windows updating issues
• Troubleshoot TurboTax for Mac updating issues
• What is a manual update?

@TFOAK

The call volumes are very high with the tax deadline here. 

You can try contacting us using the link below.  It may be easier to get through tomorrow if you have already paid and filed your taxes.

Contact TurboTax

If you have not filed or paid yet, you can use the instructions in the link below to downgrade your software.  

You will need to clear and start over to downgrade.

How to downgrade TurboTax to a lower level

---

@Thomas L Manino wrote:

On April 24, 2020, you folks did my taxes and took $125.00 from my checking account.  It was determined that I was to get a Federal Tax Return of $1,626.00.  Today is September 18, 2020, and I have not received a cent of my return back.  I am seventy-one years old, retired and the person who did my taxes told me that I would receive my return in six to eight weeks.  

So, what is going on and why was I robbed and lied to by your company.  I can never trust you again.  My bills are getting any smaller as if you cared.

 

Sincerely,

 

Thomas L. Manino

---

TurboTax is do-it-yourself tax preparation software.  No one from TurboTax completed and filed your tax return for you.  Since you used the software it was up to you to either e-file or print and mail your tax return.

Paying the TurboTax online account fees does not file your tax return.

Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Did you do this?

Sign onto your TurboTax online account and the status of your tax return will be displayed - https://myturbotax.intuit.com/

What is the status of the federal tax return?

If the status is Accepted then the tax return was e-filed and received by the IRS.

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

---

@rsalazar1985 wrote:

I cannot get through to a live rep .

I have requested a refund three different times with enough time between the requests to allow for reasonable processing .  I have called four different phone numbers and cannot get through to a live person.  This is absolutely ridiculous. I need someone to contact me asap.[phone number removed]

Refund request case number [removed]

---

This is a public user community forum.  The forum privacy filter automatically removed your numbers to protect your privacy.  Please do not post any personal info here.

I've flagged your comments for view by a Moderator who may be able to assist you with this.

@Palio ken If you feel you were overcharged by TurboTax, please reach out to TurboTax Customer Support for assistance. You will want to use the keywords billing issues to make sure you get to the right person. 

---

@merlemcw  wrote:

What is the status on my case #[case number removed]

---

This is a public user community forum--not a direct route to TurboTax Support.  What is the subject of your case?  What issue are you having?   If you explain, you might get help in this user forum.   Don't post any personal info, since this a public Internet forum.

I see you had another forum posting a few days ago at this link.

https://ttlc.intuit.com/community/taxes/discussion/e-file-tax-return/01/1868163#M667498

Is this still the subject of your case?   If so, the IRS opens up tomorrow February 12 to begin accepting or rejecting efiled returns.   They obviously cannot handle all the backlog efiled returns on the first day, so it could be tomorrow or a couple days later before you learn if yours was accepted or rejected.   In the meantime, if you are using Online TurboTax, you can log in and check the status of an efiled return at your Tax Home.    If it was successfully efiled, it should currently show as "pending" until the IRS accepts or rejects.  So be sure it's currently showing a status of "pending."

  If you are using desktop software, then you can check the status inside the TurboTax program.

You "should" get an email when the IRS accepts/rejects your return, but can always check at the Tax Home.

Otherwise, for info on a specific case number you'd need to speak to TurboTax Customer Support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

If you were previously assigned a phone number, try the same phone number first.

Otherwise, you can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

---

@Lasha20 wrote:

Hi I was wondering when will I get a email from turbo tax saying my the irs rejected my returns 

---

Did you do this? -

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

@Thomas Bratton email is not a way to contact TurboTax.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

This Turbo Tax FAQ will provide information on the verification code. What if I'm having trouble with my filing verification code?

---

@moss11 wrote:

I would appreciate if turbo tax finally refunds the $50 it took from my account for 2019 tax return by luring me into paying services while it was supposed to be free based on my income which also resulted in a wrong tax return at the end because of TT outdated software and absence of help of any nature . Moreover TT made me fail getting my 2019 tax return done correctly and sent in time instead of helping me. It looks like TT billionaires are only interested in money and do not pity even hard working workers like me who lost everything because of such a pandemic trying to make money by all means. I am not joining the class action lawsuits underway against TT . I just want my $50 refunded as I badly need it being always unemployed ever since . thanks

---

This is mainly a user community forum, and nothing account-specific can be handled here.  Did you already speak to TurboTax Support by phone?  If not, here's how to reach them:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

If you can't get your issue resolved that way, and if you need to contact Corporate office, you can go to the page below.

Just below the page's large title, you'll see a blue banner that says:

"Do you have a question, concern, or feedback about an Intuit product or service?"

https://www.intuit.com/company/executives/

In that top blue banner there is a "Send an email" link with an arrow.  They supposedly will assign it to the right team for review.

NOTE:  Do NOT send any sensitive personal data since that is regular email--not secure email.