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ne-hamilton

Solved

How do I send an email to turbotax?

Forum|Forum|6 years ago
June 7, 2019
61 replies
0 views

No text available

Best answer by TerukoL

The best way to contact TurboTax support is our "Contact Us" page. Please click the link to access the "Contact Us" page. https://support.turbotax.intuit.com/contact/

Show previous replies

RaeBae012

Trying to undated my old account my user name Raebae012

mesquitebean

Employee

@ RaeBae012 wrote:
Trying to undated my old account my user name Raebae012

I'm sorry, but I don't know what that means. Do you have multiple accounts, and are you needing to know how to find an old account, reset the password, and regain access? If so, we can tell you the steps to recover account access. Or can you log in OK and just want to change the User ID?

This is a public Internet forum. For your privacy and security, do not post any personal info in this public forum.

Janiet1

The IRS Stimulus Service does not have my correct direct deposit information. For the last Stimulus direct deposit you sent me a portal that let me chang the bank information. I dont know why they didn't keep it in the system. Will you be sending another portal to correct this. Please send me another portal so I can send the correct information. Thank you [PII removed]

ErnieS0

The only way to update your bank information will be to file a 2020 tax return with new direct deposit information. The IRS may not update their records in time.

You will not be able to change your information on the IRS Get My Payment tool.

The IRS says, “If your bank information is invalid or the account has been closed, the bank will return your payment to the IRS and we will mail it to you by check at the address we have on file.”

Related Resource:

Bank Account Information

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pjclarkBella

I was at a screen to add my driver's license and it disappeared? how do I get it back?

SForrestLO

Click on File on the Menu. Complete 3 to enter your driver's license information.

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moss11

I downloaded TT application hoping that it works better than the website that lacks features to process different tax situations looking kind of outdated. But here we go again , the TT application is also not helping and not adapted to different tax situations. Almost at the end of 2020 tax return where it is blocking me on healthcare policy section . I have filled up columns A, B where I had amounts to put in but for column C ( Monthly Advance Payment of Premium Tax Credit ) my form is blank having no amounts to put in but the application blocks going to the next page asking in red letters --please enter an amount ? Can you please help. Thanks

BillM223

Have you tried entering 0 (zero) into each box in column C?

This is suggesting that no premium tax credit was paid for you during the year (certainly a possibility), so form 8962 will reconcile the amount paid for you (none) and award you the amount that should have been paid.

Anyway, try entering zeroes and see if that works.

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moss11

yes I did try 0 even 5 and 10 just to see if it works but it did not , always blocking for going forward. thanks

Lydia Hawkins

I am trying to file my 2020 taxes using Turbo Tax Support. Previous years I purchased the disk from Office Depot. This time I purchased the wrong one and they would not accept it back for a refund, therefore I Mailed it to you TURBO TAX through U.S. Mail, hoping to be able to do my taxes on line with the Turbo Tax that's already in the compute. PLEASE, I NEED HELP.

moss11

hi Lydia,

is your message addressed to me? sending me the disk? your message is a bit confusing. can you explain please if your message is about me , thanks.

mesquitebean

Employee

@moss11 wrote:
hi Lydia,
is your message addressed to me? sending me the disk? your message is a bit confusing. can you explain please if your message is about me , thanks.

I'm obviously not Lydia.

No, Lydia's message is not to or about you. There are many users with different issues in this long cluttered thread so it can be confusing. Lydia is a fellow user. When Lydia said "you" in her comment she was referring to TurboTax Support. She had mailed a CD to Support, I presume for a refund. She is not mailing you a disk.

I don't fully understand your situation in regard to a 2019 return. Are you needing to finish a 2019 return that was started online and never filed? If so, you do NOT have to pay again. If you already paid for a 2019 product previously (you said you already paid $50), then TurboTax Support should furnish you a complimentary download of the 2019 software so you can finish. Once you have the 2019 software you can download the *.tax2019 data file from your Online account to open and finish without starting over (we can tell you how.)

The 2019 return cannot be efiled. It has to be printed, signed, dated, and mailed. It's a good idea to mail by a method that has tracking, such as certified mail, priority mail, etc. Mail the 2019 Federal return to the IRS and any state return to the state tax agency.

To ask for the 2019 desktop software as a download, here's how to speak to the folks at TurboTax Customer Support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

While you have them on the phone, they may be able to help you with any other issues you have.

Bradley cleveland

I have not received my federal refund yet

xmasbaby0

Employee

@Bradley cleveland

https://www.msn.com/en-us/money/personalfinance/where-is-my-damn-irs-tax-refund-new-answers-emerge-as-delays-frustrate-millions/ar-BB1g54Ks?ocid=BingNewsSearch

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. “21 days” is not a promise from TurboTax or the IRS. Many refunds are taking longer during the pandemic. The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received. Many people have been confused by the recovery rebate credit and completed it incorrectly. The IRS may delay your refund while they cross-check to see what you received. Some refunds are delayed because of the tax law changes that went into effect recently. If your return has unemployment or the premium tax credit on it, that may be delaying it.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

moss11

I did not receive 2020 tax refund in 21 days despite E-filing, but about 50 days later i received information request from Fresno ( California ) IRS regarding unmatched amounts on 8962 - c section ( MAP of PTC ) of my 2020 tax return with c section of 1095-A received by IRS .

In California and in Jan, Feb, March 2021 the pandemic pick was the worst with public services like USPS, EDD, IRS, KAISER, CoveredCA,.... even Turbotax were either not working properly or working with disorganization because of pandemic panic as a possible cause that I did not receive my copy of 2020 1095-A, but i luckily received my 2020 California 3895 with 0 amounts on c section ( MAP of premium assistance subsidy ) which i used to file my 2020 tax return given its exactitude and my 2020 health insurance plan as follows:

I am 69 years old with some underlying health conditions and shockingly i have not had healthcare coverage since 2014 { when i moved from France ( with easy and free healthcare ) to US and started working } because of either low income or an employer like Uber . And more shockingly i had to pay around $700 penalties each year for not affording to have healthcare insurance at my age .

Tired of penalties and just to avoid them, in Feb 2020 i signed up through CoveredCA and Kaiser for a plan with $1 monthly premium and zero coverage and 100% out of pocket payment hoping that with God blessing i would not fall seriously ill . In March 2020 the pandemic hit, life stopped and shelter in place ordered and since i am still sheltered in my room living on UI benefits given my age and the virus still around and with no serious health problem and even without having to call a doctor for whatsoever and happy that the 2021 government stimulus and rescue plan provides an opportunity for me to get reimbursed for all the penalties i had to pay for not affording to have health insurance . Thanks God.

Now with all that said and never used my premium tax credit in 2020, i am very curious of how 1095-A can show amounts as APTC used in 2020 while my California 3895 show zero subsidy used. Given general pandemic panic causing mess and dysfunction in so many places and services nation wide and in some cases fraud, i am wondering if it is kaiser or/and CoveredCA the source of just taking my monthly APTC and reporting it on 1095-A received by IRS ?

It looks like many taxpayers in California have similar problems of unmatched amounts on 1095-A vs California 3895 causing refund delays unfairly to needy tax payers because of other wrong sources of information and wondering if Turbotax has learned any clear answer to this general tax payers' stressful situation in California. Thanks and God bless you>

Bradley cleveland

I have file my federal and state refund I got my state refund back but have not received my federal I had filed the 15th of March

thehucs

my registration number is not working, Why?????

BrandiLO1

Would you mind providing the specific error you are receiving when attempting to enter your product key? @thehucs

moss11

Good morning. As TurboTax advertising, is 2021 tax return filing REALLY free for state and federal returns for unemployed with little unemployment benefits income only for 2021 fiscal year ? Thanks

orexovo

Why my 2021 year state tax return still preview and i can’t download and print

MichelleLO

There may be forms required for your state tax return that aren't available for print yet. You can check the print status of the specific forms used in your state return in the link below.

State forms availability table for TurboTax individual (personal) tax products

@orexovo

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tatou1

I wanted to send an email to a tax expert for help. When I opened the envelope located on this page right corner it is asking the users name of a recipient. How can that be? I just want to send my questions to any tax expert who is able to help. Th

VolvoGirl

Employee

The envelop at the top of the forum is to send a private message to a specific person. Like I could send you a pm. It doesn't go to Turbo Tax or tax experts.

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