TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Community

ne-hamilton

Solved

How do I send an email to turbotax?

Forum|Forum|6 years ago
June 7, 2019
61 replies
0 views

No text available

Best answer by TerukoL

The best way to contact TurboTax support is our "Contact Us" page. Please click the link to access the "Contact Us" page. https://support.turbotax.intuit.com/contact/

Show previous replies

David Hansel The IRS has min

I have sent mine to the IRS.

VolvoGirl

Employee

@David11_2 Hansel The IRS has mine Do you have a question? You sent what to the IRS?

ajrubins

Employee

No, I do not have a question for the IRS. I have a question for TurboTax that I wanted to explain in an Email and send to them. They have a definite error in their software, but for me to call and wait on hold for an hour and get transferred around in their call system is not worth it to me. To correct the error would only save me a few dollars. I just went ahead and filed my taxes getting less of a refund than I should. I tried calling, got transferred to somebody and then disconnected. TurboTax Customer Support is not the greatest.

raymond whelpley

Hi:

May name is Raymond W

The State of Ohio said I do not get a refund You guy's said I will receive over 1000.00.

Please help me ether call me [phone number removed] or email me [email address removed].

Please have some get InTouch with me asap.

Please hurry Ray W

ThomasM125

You cannot post your contact information in this forum for privacy reasons. You can use this link to contact TurboTax:

Contact TurboTax

@raymond whelpley

[Edited 3/23/22 at 12:05 PM EST]

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

shiningcountry

For a lost hearing person, how to communicate with Turbotax for help

DoninGA

Employee

@shiningcountry wrote:

For a lost hearing person, how to communicate with Turbotax for help

You can ask your questions here on this forum

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

amcginnis998

I can't get anyone to help me with my return. I've made several attempts. The only response I can get is the check got mailed out on April the 6th or April the 8th. I'm not happy with the service at all! Can I please get some help?

mesquitebean

Employee

@ amcginnis998 wrote:
I can't get anyone to help me with my return. I've made several attempts. The only response I can get is the check got mailed out on April the 6th or April the 8th. I'm not happy with the service at all! Can I please get some help?

You said you need help with your "return", but I presume you meant you need help with a Federal tax refund, since you mentioned a check. This is a user community forum--not a direct route to TurboTax Support--but we can tell you who you need to talk to.

You said you had made "several attempts". We won't know what those attempts were.

First of all, who is the check from? Is it a check coming directly from the IRS/US Treasury? If not, then how/why is a check involved at all? Did a direct deposit fail somewhere else along the line? If a check has supposedly been sent, I would think you would need to talk to whoever is sending the check.

We can tell you who you need to talk to when your situation becomes clear.

Did you choose to pay TurboTax fees out of your Federal refund, which involves a third-party company SBTPG? Did a direct deposit from SBTPG's bank to your bank account (or card) fail, so the funds were returned to SBTPG's bank, and they are having to issue you a check?

Or is it something else?

Mei_Mienzi

First, I REALLY hate this verification process and were it possible I opt out.

My reason for wanting to contact TurboTax is that I want to purchase two different version of TurboTax for the upcoming tax season. I received a notice by e-mail that I could purchase TurboTax online and get $10 off if I purchased now. I would like to do that but I want to get $20 off since I am purchasing two versions. I can't find out how to do that.

VolvoGirl

Employee

Why do you need 2 versions? You can only have 1 installed. The Desktop program can do unlimited returns. And All the Desktop programs have the same forms. You just get more help and guidance in the higher versions. So you could just buy a lower version like Deluxe for everything. Or do you also need to buy the separate Business download?

Leemartin1165

Hi I'm wondering to gets copies of my last year taxes sent to me

MoniqueLO_

If you used TurboTax, you can access your return by logging in using the same TurboTax account that you used to file your previous return. Please see How do I view, download, or print a prior-year return? for instructions.

If you just need your AGI, you can also get it by obtaining an online tax return transcript from the IRS. Please see Can I get a copy of my tax return from the IRS? for more information.

@Leemartin1165

TaxBar22

Dear Turbotax, There is an error in your 2022 Deluxe program. As of 2022 Arizona has exempt military pay from state taxes. Your program still lists the $2500 military deduction that has been available in the past. You need to update your program to include the the military exemption for state taxes in 2022. Thank you.

Justinreedventress

I want to file bankruptcy someone has high jack my name and life grad I am praying charges

mohammedaeesa

Dear Sir/Mam,

My name is Mohammed A. E., I am living in Ireland and I use TurboTax every year, I have a bank account in Ireland and with Bank of America but I was unable to make payments of the Turbotax online this year, can I call by phone and make the payment? and what phone number if possible?

Thank you, best regards,

Mohammed E.

[phone number removed]

[email address removed]

HeatherPLO

Due to this being a public forum, please do not post personal information here.

Please see the Help Article here for instructions on e-filing with a foreign address.

@mohammedaeesa

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

Lesandraragland

I was supposed to receive $2,609 back from federal & I only received $2,387! I’m very upset! I wasn’t told of any extra charges other than what I already paid TurboTax.

DoninGA

Employee

@Lesandraragland wrote:

I was supposed to receive $2,609 back from federal & I only received $2,387! I’m very upset! I wasn’t told of any extra charges other than what I already paid TurboTax.

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

Have you factored in the TurboTax account fees and the TPG service charge of $39?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

Show more replies