Skip to main content

31 replies

macuser_22
Employee
June 3, 2019

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

There is no phone support for free unless you upgrade to PLUS.
You can ask your question here, but do not post any personal information to this public forum.

There is also TurboTax Live

https://turbotax.intuit.com/personal-taxes/online/turbotax-live.jsp


**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
April 15, 2021

How do I upgrade to plus? 

March 1, 2020

Would like set up appointment with a turbo t

macuser_22
Employee
March 1, 2020

See my post above on how to contact customer support or TurboTax Live.

 

Nobody here in this user forum can do that.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
April 13, 2020

I need to reschedule an appointment with a tax specialist

macuser_22
Employee
April 13, 2020

@Ldruelas Did you read the answer above?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
May 20, 2020

I want to do my taxes this year if I can make an appointment for today thank you

Employee
May 20, 2020

@Greenredd This is the public user forum.   We do not schedule calls with the "Live" CPA's, if that is what you are hoping to do.  Your post does not indicate whether you are using the online Live software that provides the live help.   That help is for online TurboTax users only--not for desktop software users.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

 

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
December 31, 2020

can I make appointment  for Monday  to help me to apply  for stimulus money 

February 15, 2021

I need appointment 

February 15, 2021

Please see this TurboTax article about TurboTax Live:  How do I get TurboTax Live?

 

If you have already signed up for TurboTax Live, please see this article:  How do I connect with a tax expert in TurboTax Live?

 

@Oliviermboko

February 15, 2021

Hello,my Name Olivier Mboko,I  want appointment 

February 15, 2021

Here is the information on how to contact an expert:  TurboTax Live

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
February 16, 2021

I'm not understanding How to file Incomes or to fill out the forms

February 16, 2021

TurboTax Help and Support: Access to a TurboTax specialist is included with TurboTax Deluxe, Premier, Self-Employed, TurboTax Live, and TurboTax Live Full Service; not included with Free Edition (but is available as an upgrade).

 

You can start here:

 

TurboTax Expert help

March 13, 2021

I wish to reschedule an appointment for assistance with a tax expert 

MaryM428
March 14, 2021

Click Live Tax Advice at the top right of your screen.  Agree to pay for LIVE and then type schedule an appointment and you can chose to have someone call you back in about 5 minutes, or to use CHAT, or to schedule an appointment at a good time for you.

March 20, 2021

My 2020 and 2021 tax returns and stimulus checks were never received and I think my social security number is freeze because I tried to report identity theft and track my checks and to get an investigator to trace the people using my name and to prosecute them so I could get my money back that they stole. MY LICENSE AND SOCIAL SECURITY CARD AND MY BIRTH CERTIFICATE WERE ALL STOLEN AND WHEN I TRIED APPLYING FOR A CREDIT CARD THROUGH MY BANK ( CHAMPION CREDIT UNION- ON PATTEN AVE. IN ASHEVILLE NC) I NOTICED SOME LOANS AND GRANTS AND CREDIT CARD DEBTS LISTED THAT I AM BEING HELD RESPONSIBLE FOR BUT I DIDN'T EVEN RECOGNIZE ANY OF THOSE FUNDS RECEIVED IN MY NAME AND I AM JUST NOW GETTING THE OPPORTUNITY TO REPORT THIS FRAUDULENT CRIMES AGAINST ME AND MY CREDIT NOW BECAUSE I'VE BEEN BEING HELD INCARCERATED AT HAYWOOD COUNTY JAIL AND MADISON COUNTY JAIL SINCE BEFORE THANKSGIVING OF 2020 AGAIN BECAUSE SOMEBODY HAS BEEN USING MY IDENTITY WITH MY IDENTIFICATION DOCUMENTS AND MY STOLEN LICENSE I AM STILL EXPECTED TO APPEAR IN COURT FOR CRIMINAL CHARGES IN MY NAME THAT I HAVE NO CLUE HOW OR WHEN THOSE CHARGES ORIGINATED FROM IT WAS ANOTHER PERSON IMPERSONATING ME WITH MY IDENTIFICATION AND THERE WAS TALK OF SOMEONE RENTING CARS AND OTHER PURCHASES WITH MY IDENTIFICATION AS WELL I NEED TO KNOW HOW TO PROVE I'M NKT THE PERSON WHO HAS BEEN DOING THESE THINGS AND ALSO TO GE MY MONEY BACK. I WENT ONLINE TO THE SOCIAL SECURITY WEBSITE AND LEFT A DETAILED MESSAGE ABOUT IDENTITY THEFT AND FOLLOWED THE INSTRUCTIONS THEY OFFERED FOR REPORTING FRUAD A WHILE BACK,  BUT SINCE THEN I'VE CHANGED PHONE NUMBERS AND I DON'T KNOW IF THEY'VE ATTEMPTED TO REACH ME ON MY OLD NUMBER OR NOT BUT I HAVE NOT HEARD ANYTHING BACK FROM ANYONE REGARDING MY IDENTITY THEFT REPORTING.

March 21, 2021

It seems from the situation that you are in that you would need assistance from an attorney, and possibly the Taxpayer advocate for help in tracking down your stimulus payments. Please click here for assistance.

 

 

 

 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"