A few weeks ago a Turbo Tax CPA helped me with my taxes. When we finished he informed me about the tax free $10,200 for unemployment. He said wait a few days and it will be updated in the system. True to his word when I checked it was updated. I was receiving a little over $1500 for Federal and a little over $700 for state. I called into Turbo Tax to help with the remainder of my taxes. The woman on the phone helped me ,but when we finished she said I shouldn't file my state taxes until April 1st or until I received an email from Turbo Tax because I would get more money. So I agreed and filed my federal taxes only. After waiting for about a week and half I logged into Turbo Tax and now my state refund has gone down to $156. I don't understand what happened and why it went down especially if the person that I talked to on the phone said that it would go up. If I would've known this I would've filed along with my federal. Why did my state go down?

MichelleLO

If you are using one of our TurboTax Live products, I recommend reaching back out to Live Support for assistance with your state refund issue. Please see the below Help Article for instructions:

How do I connect with a tax expert in TurboTax Live?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

LPT302030

to discuss about Case #[social security number removed]. looking forward to hearing from you shortly -

LPT302030

I want to schedule an appointment to discuss about the case Your support ID is [social security number removed]

mglauner

@LPT302030 For phone support, click this link to Contact TurboTax Help.

For other options, click these links for info on How to Schedule a Live Review, request an Offline Review or a Line by Line Review.

LPT302030

How much is Turbo service fee to review my tax return 2019 ?

Katy1520

I want to schedule appointment next next week April 13,2021 any time

xmasbaby0

Employee

@Katy1520

We do not schedule calls with your tax experts from this user forum.

If you are using TurboTax Live:

You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

If you are using Full Service:

https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Wolford83

I need to bring my id so i can be verified so can get my taxes

AmyC

Employee

You can submit this form with your ID to get back into your old account

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

Wolford83

I need to identify myself

jwalter8806

It wont let me clear and redo my stuff due to an issue on Turbotax side because I already paid. How to I get my money back?

VolvoGirl

Employee

You shouldn't have to clear. Can't you go in and fix or change what you need? You can record it manually without starting over. Have you filed yet? Click on Add a State to let you back into your return.

awbaker56

How can I schedule an appointment with a Turbotax person? And how much will it cost?

Annamarie30

I missed my appointment with my turbotax person today an need to reschedule it as soon as possible please.

xmasbaby0

Employee

@Annamarie30 We do not do that for you from the user forum. You have to re-schedule it yourself.

We do not arrange “live” expert calls for you from the user forum.

You are posting from TurboTax Live. You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746#M3984

https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947

Annamarie30

Missed my appointment on may 18th at 11:45 due to working need to reschedule as soon as possible

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