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Solved

IRS pulled my payment twice

Forum|Forum|6 years ago
May 31, 2019
13 replies
0 views

I was just reviewing my bank account and noticed that the IRS pulled the same payment TWICE, four days apart. This was back in April at tax time. I owed $3402, they pulled that amount on the 10th and on the 14th. I can't find records of it in either IRS Direct Pay, or in EFTPS, but the money was taken.

Best answer by bluedeb

The IRS should catch the double payment and issue you a refund. You can also contact the IRS regarding the double payment for more information.

You can call the IRS at 1-800-829-1040; don’t select Option 1 for refund that will just take you to an automated response, instead:

- Choose Option 2 (Personal income tax)

- Then press 1 (Form, tax history, or payment)

- Press 4 (For all other questions)

- Press 2 (For all other questions)

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything. After is asks twice, you will get another menu

- Press 2 for personal or individual tax questions, it should then connect you to a live person

VolvoGirl

Employee

Did you go to the EFTPS and pay it yourself and then put down the bank info on your tax return so the IRS pulled it again? And they both have the same description on your bank statement? Guess you better call the IRS 1-800-829-1040. If you paid it yourself using EFTPS maybe you put it down as a 2015 Estimated tax payment instead of a 2014 tax due payment.

I would also get a copy of your account from the IRS and see if it shows twice.
<a href="http://www.irs.gov/Individuals/Order-a-Transcript" rel="nofollow" target="_blank">http://www.irs.gov/Individuals/Order-a-Transcript</a>

bluedebAnswer

Employee

The IRS should catch the double payment and issue you a refund. You can also contact the IRS regarding the double payment for more information.

You can call the IRS at 1-800-829-1040; don’t select Option 1 for refund that will just take you to an automated response, instead:

- Choose Option 2 (Personal income tax)

- Then press 1 (Form, tax history, or payment)

- Press 4 (For all other questions)

- Press 2 (For all other questions)

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything. After is asks twice, you will get another menu

- Press 2 for personal or individual tax questions, it should then connect you to a live person

eapat318

Good luck trying to call IRS. They open their line at 7 am. I've called three days now at 7 and went through the process you described. It then tells me their line is too busy and to try again another day. They double charged me which made my checking overdrawn, and I need that money back to pay bills. What other recourse is there?

Irene2805

Here are some additional resources you can try:

Contact a local IRS office. Click this link for contact information: Contact Your Local IRS Office
The Taxpayer Advocate Service (TAS), which is an independent organization within the IRS. Click this link Taxpayer Advocate Service (TAS)

@eapat318

Treysdadd

What ended up happening? I’m having the exact same issue

Ccardelein

Same problem here also.

They told me I had payment scheduled when I submitted my tax returns.

Anyone else having this problem , what did you do to fix it.

sdellis

Yes, it just happened to me too. I don't know what to do about it. None of the information on the irs website is up to date. I chose to mail in checks when e-filing and then I made a payment back in April and then again on 7/13 to pay off what I owed. Then today when I checked my bank account balance, I noticed that the full amount that I owed was debited on 7/15/20. I never requested that, so I am at a loss for how to fix it. When I called the irs they told me to call [phone number removed], but the automated system couldn't find my payment. I don't know if it was even applied to my account because I can't get an updated account balance from the irs website and none of my recent payments are showing up on my transcript.

sdellis

Was this money debited by the turbotax system or from the irs directly?

RyceCake

I'm having the same issue. Has anyone had success resolving this?? What did you do?

taxpayer999

Same here. I'm paying 4.259$ in 4 installments, 2 already payed. Yesterday they grabbed the whole chunk from my account -- obviously without notice. I called them the morning after following the instructions posted here. They said that the payment hasn't been processed by their system yet, so it doesn't yet appear in my IRS account. They will refund me as soon as possible starting next wee, i.e. allowing a few business days to process the payment.

I'm lucky 1) I had the money in my account 2) it's not credit card payment day

Insane.

ftirs

I’m having a similar issue but I don’t know if it’s the same.

I was charged twice by the IRS as well, like many of the people here. I haven’t successfully been able to reach anyone at the IRS as their phone lines are “too busy” and I’ve tried many many times..

when I finished filing my taxes on TurboTax, I went to IRS.gov to make the payment.

My bank statement shows that I was charged once in July 16th and again on July 17th for the same amount.

I did estimated payments for my last filing but did not want to do them for 2020, so they should not have charged me twice.

Do you know why I was charged twice?

and how am I to get my money back if the IRS keeps ending my calls? I’m in desperate need. Please help. Thank you.

KC2004

Hi @ftirs,

Your situation sounds identical to mine. It took me three days of trying, but I finally made it into the hold list w/o being hung up on by using the number posted earlier in this thread (the prompts were slightly different than listed, but roughly the same). I called at 9:00am PST if that helps, but it was probably just luck of the draw. Nonetheless, the answer I received was the same, once my return is fully processed they will see the over-payment and immediately refund it. So, the good/bad news is that even if you don't get through, the process and timing will likely be the same to get your money back. The IRS agent was able to login to my account using my SSN and she could see that when I sent in my tax return using Turbo Tax there was a payment scheduled then. I didn't remember that or understand that somehow the payment was already scheduled through the filing process, so I too went onto the IRS website and scheduled the payment. Hence, the double payment coming out. **Turbo Tax, if you're listening, please dummy-proof this for next year with lots of bells/whistles/red flags so we can't forget or not realize we're scheduling a payment - maybe even send us reminder emails that it's already scheduled?** She was also able to tell me that my return was "in process" so hopefully it finishes soon and they kick back the double payment. She said they have not been allowed to give out time frames for how long to expect things to take to process, at least not until after July 31st. Usually she said it takes just a few days for these things to resolve themselves, but nothing is normal right now. I didn't think to ask how the refund would be issued, hopefully it can be via direct deposit since I'm set up for that. Fingers crossed for everyone that's been effected!

krsrini

The same thing happened to me once on 6/18/20 and next on 7/1/20. I managed to get on a call with IRS, they said the overpayment may take between 6 to 8 weeks after the filing deadline(7/15/20)

Onie

This happened to us as well, has anyone recovered their money? We talked to an IRS agent but were told that we had to talk to our financial institution. I don't understand why if the IRS is the one the made the mistake. We filed a dispute with our bank but meanwhile, we are out of over $1000. Was this a glitch from Turbo Tax? I don't recall giving my them permission to withdraw our money from our account, especially since we were going to pay it in a lump sum from our savings account.

david-peterson

Has anyone else resolved this?

I mailed them a check in June for the full amount.

Then in January they sent me several threatening emails charging interest and late fees. I called them to verify they never received payment. They said they didn't and threatened me to pay and said I could pay on their website irs.gov.

I put a stop payment on the check guessing at the check number because it had been so long. Paid them online. And two weeks later the original check from June cashed (I got the check number wrong so the bank won't do anything).

Called them up for them to say is get a refund within 6 weeks and if I didn't to call back.

Well it's been 10 weeks with no refund and I can't call them cause they've closed every number so it just disconnects.

JeanneLO

Employee

You can try calling again. Individuals can call the IRS at (800) 829-1040, Monday through Friday, 7:00 a.m. - 7:00 p.m. your local time. If you are able to connect wait times can be very long right now.

Here are some tips when contacting the IRS:

First choose your language.
Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
Instead, press 2 for personal income tax questions.
Then press 1 for form, tax history, or payment.
Then press 3 for all other questions.
Then press 2 for all other questions to be transferred to an agent

Please see this TurboTax FAQ on what to have ready before you contact the IRS: What do I need if I call the IRS?

@david-peterson

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Jaucker

This happened to me this year (2021). Its been 3 months now and i still havent been able to get ahold of anyone when i call and i havent seen a return yet. They also pulled money from a bank account they shouldn't of pulled from. If anyone has any information on how to get through the jammed lines so i can speak with someone that would be much appreciated.

This is incredibly frustrating and this could of jeopardize a struggling families living situation during the pandemic.

Sorry for the rant. im just frustrated.