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Need a phone number to talk to a live person

Forum|Forum|6 years ago
October 1, 2019
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TurboTax Free Edition Online

Best answer by Irisellington

I need to talk to a live agent

Show previous replies

yes need a number

Start with this Contact us page and you also have the opportunity to use TurboTax Live. There is a fee you would have to approve, but this provides a live tax expert agent to help you review and complete your tax return.

The tax advice and review can provide detailed information to ease your concerns.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

E

eisenhauerdl

I got an email that my state tax was rejected do to a software issue. I need help to correct and refile

T

TerukoL

Employee

If you received an ACTION NEEDED! email from turbotax@intuit.com, it'll give you a brief explanation of your reject and how to update it. You can also do this:

Sign in to your TurboTax account and select Fix my return to see your reject code and explanation.
Follow any “fix it” instructions to update the info causing the reject.
Select File in the left-hand menu to refile your return, either e-file or file by mail.

Please click How do I fix a rejected return? to learn more.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5:00 AM to 9:00 PM PT.

Please click What is the TurboTax phone number? to learn more.

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D

Djshofner

Turbotax will not let me finish my returns for this year

C

Cynthiad66

Looking for customer or technical support? We've got an online contact form for that.

It's easy to get help with TurboTax Live. As you prepare your taxes, you can quickly connect with one of our credentialed tax experts using one-way video or phone. Make sure you're in a TurboTax Live product. If you are, you'll see TurboTax Live mentioned in the left menu. (You may need to select the menu icon to see it.)

Once you've confirmed you're using TurboTax Live:

Select the floating Live help button in the bottom right corner.
Select Let's talk.
Enter your question or topic area and Continue.
Select your preferred method for connecting with a tax expert.

The process is a little different if you're using the TurboTax mobile app. We've got instructions for how to connect with a tax expert on the app.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

C

cloudyskies

I filed my taxes then received emails saying that action is needed. don't know what to do. very confusing this year

SForrestLO

@cloudyskies

Were they rejected? If so, review the information below.

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your rejection and how to fix it. If you did not receive an email then sign in to TurboTax, select Fix my return, and you will see your reject code and explanation. How do I fix a rejected return?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

J

jpc212

I need to speak with someone, I am a new user.

X

xmasbaby0

Employee

@jpc212

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

F

fawmom1

N eed to talk to a person I have been using you taxes since 2005 I need to talk to a person not your machine.

X

xmasbaby0

Employee

This is the public user forum. We cannot arrange phone calls for you. You can contact customer support during normal business hours.

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

B

birdlegs2

Send me a phone number

X

xmasbaby0

Employee

This is the public user forum. We cannot arrange phone calls for you. You can contact customer support during normal business hours.

@birdlegs2

This was directly above the question you asked but here is it is again:

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

vance p

please call me [phone number removed]

M

mesquitebean

Employee

@ vance p wrote:
please call me [phone number removed]

This is a public Internet forum. For your privacy/security, please do not post personal info in the public forum. TurboTax Support will not contact you from the forum, but no telling who else could try to contact you to spam/scam you. It looks like the forum privacy filter protected you by removing your information.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

D

Darlene5811

I need to speak to someone by phone not online

X

xmasbaby0

Employee

@Darlene5811

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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