Skip to main content
June 3, 2019
Solved

Overcharged for filing fees-I was way overcharged. Was supposed to be $39.99 and ended up being $114! I want reimbursed.

  • June 3, 2019
  • 17 replies
  • 0 views

Overcharged filing fees. Was only supposed to be $39.99. 

Best answer by EbonyL

Due to IRS adding new changes within the Schedules, there are now situations in which an upgrade may be needed. Because of this, it is possible that you may have added an add-on that required an upgrade or an extra charge. 

To see a breakdown of your charges, please follow the instructions in this FAQ

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online?jump_to=answer_...

As long as you haven't paid, registered, or deducted the TurboTax fee from your refund, follow the directions in this FAQ to remove all unwanted add-ons. 

 https://ttlc.intuit.com/questions/1901213-what-can-i-do-to-reduce-my-fees?jump_to=answer_3301994

There is an additional charge for state taxes with all products, except Free Edition.

https://turbotax.intuit.com/personal-taxes/online/

Also, if you elect to pay your TurboTax fees with your refund, there is a fee for that as well.

https://ttlc.intuit.com/questions/1900596-what-is-the-refund-processing-service?jump_to=answer_3301372

 You can follow the instructions listed in the following TurboTax FAQ to contact Customer Support if you need further assistance. https://ttlc.intuit.com/replies/3300041

 


17 replies

EbonyLAnswer
Employee
June 3, 2019

Due to IRS adding new changes within the Schedules, there are now situations in which an upgrade may be needed. Because of this, it is possible that you may have added an add-on that required an upgrade or an extra charge. 

To see a breakdown of your charges, please follow the instructions in this FAQ

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online?jump_to=answer_...

As long as you haven't paid, registered, or deducted the TurboTax fee from your refund, follow the directions in this FAQ to remove all unwanted add-ons. 

 https://ttlc.intuit.com/questions/1901213-what-can-i-do-to-reduce-my-fees?jump_to=answer_3301994

There is an additional charge for state taxes with all products, except Free Edition.

https://turbotax.intuit.com/personal-taxes/online/

Also, if you elect to pay your TurboTax fees with your refund, there is a fee for that as well.

https://ttlc.intuit.com/questions/1900596-what-is-the-refund-processing-service?jump_to=answer_3301372

 You can follow the instructions listed in the following TurboTax FAQ to contact Customer Support if you need further assistance. https://ttlc.intuit.com/replies/3300041

 


January 30, 2023

I filled my taxes and it said that I wasn't getting any money back. I want to know what I did wrong. I need my money back.

February 27, 2020

I was overcharged aswell! Was quoted $40.00 and just checked the amount refunded .. they charged $80.00 without my consent! 

February 26, 2024

Same here.   I paper filed in MA and Turbo tax charged me a e-file Fee.   

VolvoGirl
Employee
February 26, 2024

If you used the Online web version there is no fee to efile.  The Online fees are to prepare the return whether you efile OR print and mail.  State is $39 in the Online version.  

March 1, 2020

They overcharged me by a few hundred! Were you able to contact turbo tax on the phone? Everytime it's a 45 minute wait!

DMarkM1
March 1, 2020

Verify what the charges were in your TurboTax account.  Sign in to your account and click "Tax Tools" and then "Tools" in the left hand menu.  You will see a box in the center screen, "My Fees"; click there to see a breakdown.  Remember if you selected to have your fees deducted from your refund there is $39.99 charge for that service.  Once you see the breakdown and it appears to be an wrong charge you should contact customer support for resolution.  

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
January 30, 2023

Why is it telling me that I am not getting any of my refund back.

March 17, 2020

I signed up for the $40 simple pkg and Turbo tax charged me $1210 on my credit card. I turned this into in but haven't heard anything. I'm not going to use them anymore as they are crooked!! S Schmoock

Employee
March 17, 2020

Please click the link below to contact Customer Support for assistance.

 

What is the TurboTax phone number? - Community

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
July 13, 2020

I was charged $220... I was on hold for 5 hours yesterday and turbotax support never answered. I'm on hold again today! I should have been charged 135 at most. I want a refund! I already owe federal and state a combined $1200 dollars and I can't afford to pay $220 to turbotax. I didn't sign up for self-employed or turbotax pro or anything like that and somehow I was charged $120 dollars instead of the $34.99 plus the 50 for the two states I worked. It would be great to get some help with this?

May 17, 2021

Over charged $288 and credit my account only $80 never requested any additional service only basic .

First customer service said once you paid by credit card it’s nothing we can do. The 2nd customer service he said oh no they charged you twice but I will credit you account $80.

My questions is how much $288.53 divided by 2? It’s $80 or $144?

either way I will  stop until a get full refund by legal way 

May 17, 2021

Over charged $288 and credit my account only $80 never requested any additional service only basic .

First customer service said once you paid by credit card it’s nothing we can do. The 2nd customer service he said oh no they charged you twice but I will credit you account $80.

My questions is how much $288.53 is divided by 2? It’s $80 or $144?

either way I will  stop until a get full refund by legal way 

June 4, 2021

I was overcharged as well, I was only expecting to pay $152-$170, I chose the self employed federal return for $84.99 , self employed state return for $36.99 and the audit defense bundle for $30.00. I ended paying turbo tax state online state CA tax year 2020 $50, turbo tax self employed tax year 2020 $170, and turbo tax live max with refund process svc tax year 2020 $60. I ended up paying $280, my return ended up being only $539. So after getting docked for services I never requested or for prices I never initially agreed upon, I got a DD of only $259. I've never had this problem with TurboTax before, and the one time I do came at the worst possible time. I'm not sure how such a big mix up can happen when it comes to this, but I'm hoping I can get it corrected tomorrow or this will be the last time I use turbo tax and will be sure to warn those I know that also use their services, so that they can avoid this inconvenience in years to come. 

April 15, 2022

We received $219 less than our stated refund.  Please correct the issue.

April 15, 2022

In this public forum, we cannot diagnose why your refund has been reduced.  For additional information, please see this Help Article or this TurboTax blog post.

 

@Diamondd

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
April 21, 2022

I had something similar. I had to upgrade to file the single 1099 I received. And was charged $59 twice, for two different states, even though the change was only for one state.  

December 23, 2022

I was charged $183, and chose to have the fees deducted from my refund amount. I did not receive my refund amount and the $183 was deducted from my bank account anyway. I paid a total of $366. What happened to my refund? What is going on with Turbotax? I plan to file a complaint against them. Some fraudulent activities.

Employee
December 23, 2022

@Ler74tay

 

TURBOTAX TOOK MONEY OUT OF MY  ACCOUNT

Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

 

 

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

 

 

 

https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410

 

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
December 23, 2022

Bull **bleep**! I didn't receive a refund and I was charged $183.00 twice. This was unauthorized and fraudulent. I want to be refunded.