Question

Tax Year Prior to 2020: Unable to get IP PIN number because I don't have any credit card or loans. Do I have to send in paper return and not file online

Forum|Forum|7 years ago
June 5, 2019
19 replies
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TurboTax Free Edition Online

Employee

You can call the IRS at 1-800-908-4490 weekdays from 7:00am to 7:00pm local time (Hawaii and Alaska, use Pacific time) to have your IP PIN reissued by mail. However, this can take up to 21 days.

Note: If you moved in 2017 or you won't be able to file your 2016 taxes by October 15 (after you have requested an extension), you'll need to paper-file your 2016 taxes without your IP PIN. The IRS will review your return to make sure it belongs to you.

E

ecyned

I am ready to efile but i have a designated IP PIN Where on the tax return do i enter this pin number

M

mesquitebean

Employee

@ ecyned wrote:
I am ready to efile but i have a designated IP PIN Where on the tax return do i enter this pin number

You didn't say if you are using Online TurboTax or desktop software. This answer is mostly for Online TurboTax. If you're using desktop software and need dedicated steps for the desktop product, report back.

Here are 3 ways to get to the right place to enter the IP PIN in Online TurboTax. You only need to use one method. You can choose which method works for you the best.

Once you've logged in and opened the interview back up, click in the top right on SEARCH.
Enter the term IP PIN without quotes. When entering, ignore the dropdown menu, and instead click the small magnifying glass on that same line.
Then click on Jump to IP PIN.

Or here's a second way:

With your return open, click in the left menu column on TAX TOOLS, then choose TOOLS.
In the Tools window choose TOPIC SEARCH.
Enter the term IP PIN without quotes.
In the selection list highlight IP PIN and click GO.

Or here's a third navigation method:

With your return open, in the left menu column, click Federal.
Then at the top of the screen choose Other Tax Situations
If this is your first time in that section, answer the preliminary questions, and it may ask you if you have an IP PIN. If so, indicate "yes", and keep following the screens as it guides you to enter it.
If it doesn't, such as if you've previously been in that section, click on "See all uncommon tax situations" to see all the topics in that section.
In the "Uncommon tax situations" list, scroll down to Other Return Info, and expand to see the subtopics, one of which is Identity Protection PIN.

L

Ladymack66

How can I obtain an IP number? When I don't have an credit card, or student loan

S

SahlueHuru

I need to retrieve my 4-Digit pin number I have a tax appointment on June 5th what can I do

macuser_22

Employee

@SahlueHuru wrote:

I need to retrieve my 4-Digit pin number I have a tax appointment on June 5th what can I do

Pin for what. The IP pin is 6 digit and the filing pin is 5 digits. What 4 digit pin are you asking about?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

CatinaT1

You do not need a credit card or student loan to have an IP Pin.

If you need an IP (Identity Protection) PIN to file your taxes, you can retrieve your IP PIN online. Please click on this link: Get an IP PIN

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

A

amillner

Im having the same issue. I dont have any credit cards or mortgage loans to verify my identity on the website. and although they sent the pin to an incorrect old address, they wont reissue the pin so that I can file.

The last time I filed a paper return, it took 5 months to process. Is there ANY other way to retrieve the pin?

V

VictorW9

No one can retrieve an IP PIN for you. You can use the retrieval tool at the IRS website linked below. There is also a special IRS phone number shown there for IP PIN assistance.

https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

P

Paigebaker31

Yes you do. Try it yourself

M

Marzellq

You guys must not be up to date with your information turbotax. When you go to the IRS website and try to get your IP PIN online it's says you have to verify your identity with a credit card, student loan, mortgage info and something else but if your like me and don't have any of that stuff and click the button that says you have none of these you get kicked off the site at least that's what happened to me so how are we suppose to get an IP PIN. The number that I keep getting to callis all automated and then hangs up soooo some updates info would be nice if possible

J

jmoney2

I am having the same exact problem and its very frustrating.

J

joeyd1993

Same thing here! Help!

I need my pin

Having exact same issue- have tried everything- is there a way to make a phone appointment with IRS at this time to get a new up pin?

S

ssolis33

I CANNOT get my IP PIN either, and even to update my information for the stimulous check for "Non-filers" they still need my IP PIN. So frustrating.

T

Tiffrenee14

OMG this is SoO Frustrating!!!😤

For the last 3 years, I’ve received the CP01A Notice around Dec-Jan. Well I never received it for the 2019 tax year, which is supposed to provide you with your IP PIN. The only 2 ways I am aware of to retrieve a lost or never received IP PIN is by using their online tool Get an IP PIN (which requires you to verify your identity by providing a credit card or mortgage/auto loan account number, that I do not have), OR by calling [phone number removed] to have your IP PIN reissued and mailed to your address on record. However, that phone number is a dead end because they are CLOSED until further notice. So I have NO WAY to retrieve my IP PIN which is the key to being able to file my taxes, let alone provide my direct deposit information to the IRS so I can receive my economic stimulus check. Why is this issue just being IGNORED by the IRS?!

K

KelleeaShank

I am in the EXACT same boat. We owed taxes in 2018 so I never put in my bank info. Can't file for this year because they never sent my husband his pin and we can't call and he doesn't have any of the info for the Retrieve Your Pin on the site. Everytime I check Get My Payment it says Status Unavailable Cannot Determine Eligibilty. I'm so behind on bills I need that stimulus check!

G

gpolll3505

TurboTax Community,

After conducting more research, it seems that we should have an opportunity to input AGI from line 7 of the 2018 federal tax filing into TurboTax, in order to meet the identity requirements of the IRS for the 2019 efile See this guidance below from a competitor to TurboTax:

https://www.efile.com/adjusted-gross-income-or-agi/

When going through the steps outlined in the TurboTax help, there isn't a screen offered in which to enter the 2018 AGI. Instead, the screens go through NYS identification in our case, and then the random number screen, and then "You're ready to eFile!"

If you look at the www.efile.com screen shot in the link above, you'll see they offer a prompt to enter last year's AGI.

And I recall this feature was available in previous efilings using TurboTax. This may be a TurboTax-specific glitch for 2019 filings. And, it would explain why those of us who received a CP01A in the past didn't receive one this year, if AGI is the now the IRS' method of verifying identity, as an earlier poster to this thread indicated.

Turbo experts, any further guidance?

K

Kekelo

The IRS IP PIN system doesn't work. When I put my student loan, autoloan, or my last 8 digits, of credit card number, the system keeps saying that it can't verify my information from my credit report.

The use Experian credit report, and I use the same accounts on my report, and it does work. The last 4 or 5 numbers on the accounts on the credit report are xed ou.

T

Toyaw83

I am unable to get my id pin number what do i do ???

M

Mithrandir23

Unfortunately, it seems that Macuser above is correct. Heres a few facts that may help what is undoubtedly thousands if not millions of us that have been issued an IP PIN in the past:

Some of the information in previous posts is misleading. Here is what I have learned:

1. Your E-File pin is very different from you Identity Protection Pin (IP PIN). Entering your AGI for 2018 or entering 0 for your E-FILE PIN does work for us "Non-Filers" but has absolutely NOTHING to do with an IP PIN. One is 5-digit for example, the other is 6 digit, and they have completely different sections on your "Non-Filer" form submission. Save yourself some time and disregard the previous posts about this being an IP PIN alternative, as I tried it all with no success.

2.Many, many people, even those who keep meticulous records like myself, never received an IP PIN in January like they usually do. My opinion is that more than likely they were never sent, but I have yet to confirm this.

3. The IRS website requires an active credit card number, auto loan, mortgage, or student loan to have your IP PIN "reissued", which we clearly do not have. However many people report having a credit card, trying to use it, and still not able to have their IP PIN reissued to them. If this has or has not worked for you please post here, as I am considering getting a credit card just for this occasion and do not want to waste my time if it doesn't work anyway.

4. All IRS offices, including local ones, are not taking calls (appointed or not), and give the same pre-recorded message about COVID-19. Thats right folks, some how the IRS phone lines are non-essential during the pandemic. If someone tries to give you that same number to have your IP PIN mailed to you then scold them appropriately.

That being said, here are my ideas on some possible workarounds, as for some of us the need is dire and simply waiting is not an option::

1. Get a credit card just for this occasion and use it to prove your identity to the IRS. As mentioned above there is a possibility this still wont work, Please post here if this does or does not work for you to help inform the community as this is the most up to date forum I have found on the subject.

2. Talk to my bank about getting a small "auto loan" and then have that immediately repaid by the direct deposit of the stimulus check. Im sure large corporate branches will not go for this as they make their money on loans through interest and do not really want you paying them back quickly, but smaller local branches may do it out of the kindness of their heart. But again, these two ideas still might not work if the system used to verify your identity through the IRS this way doesnt work.

Please, post your ideas and experiences here and I will continue to do the same.

macuser_22

Employee

@Mithrandir23 wrote:

1. Get a credit card just for this occasion and use it to prove your identity to the IRS. As mentioned above there is a possibility this still wont work, Please post here if this does or does not work for you to help inform the community as this is the most up to date forum I have found on the subject.

2. Talk to my bank about getting a small "auto loan" and then have that immediately repaid by the direct deposit of the stimulus check. Im sure large corporate branches will not go for this as they make their money on loans through interest and do not really want you paying them back quickly, but smaller local branches may do it out of the kindness of their heart. But again, these two ideas still might not work if the system used to verify your identity through the IRS this way doesnt work.

FYI: Simply getting a credit card or bank loan itself might make no difference unless the credit information is submitted to the 3 major credit reporting services (TransUnion, Experian, Equifax). The IRS does not interdependently verify the information you give them. Those are the same questions asked by the credit report services and the IRS uses one of those services and your answers your verify that there is a credit report in your name and SSN. If a lender or CC company does not report anything then there will not be any credit report. You can pull your own credit report from those companies for free to verify.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

rtgiilbert

Im new to the whole tax filing scene and have never gotten any of the forms for the ip pin therefore i do not have one. I need to e-file my taxes because i can not afford to wait several weekd for the return. Is there anyway i can still e-file without that ridiculous pin?

macuser_22

Employee

If you never filed before then why do you think you need an IP PIN? That is mainly for victims of ID theft.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**