TurboTax 2023 State Forms Not Loading after Download

Forum|Forum|2 years ago
December 15, 2023
14 replies
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Since nothing else has worked, regardless of how many computers I try, I thought I'd give a detailed (pics) description of a looping error with the state download(s) from within TurboTax 2023. We'll start with the familiar setup that shows the following:

1 - State has not loaded and you want to load it via the top of the screen OR using step-by-step. Results are the same either way. Click on "See Amount"

2 - Save the file and the State purchase screen appears. As you can see, I've already downloaded my free state - in this case, Illinois. Click "Download Now"

3 - Up pops the following screen. Click "OK" and proceed.

4 - After working for a few seconds, this appears. Again, click "OK" and, sadly, nothing has changed and you are right back where you started.

Yes, I've tried the steps listed here: https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/state-install-e-file-update-loop-state-installed-e/L0heOIxUQ_US_en_US?uid=lq6yh3vm

Nothing works! Anybody get past this point and can help??

Best answer by Mike9241

It's not you. this has happened to everyone who tried to download the state when it wasn't available. possibly a

misleading marketing ploy.

use this link to see when your state will be available at the earliest. it might even be later.

https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product=Turbotax_online&bu=cg

return type 1040 individual

next box select your state

leave the 3rd box blank.

Show previous replies

pgmgate

I have the exact same problem. TT published a utility for 2022 called Clean States that was supposed to fix this as they had this issue in the past, but there is none yet for 2023. I am having an issue with the GA state software. Paid, but loops back to the purchase page every time. Hopefully, if enough of us complain, they will take notice. It's a real issue.

ksswaney13

Yes confirmed - 2022 utility DOES NOT WORK!

as of 2/15 - Ohio still not working

Those were some AWESOME Super Bowl adds though... 😉 Those sure hit on time and without a hitch!

ps94515

Pennsylvania S-corp filier here. The state download has not been for at least the past 3 weeks. Every week, they push out the "available" date one more week. UNACCEPTABLE. TURBO TAX: WHAT IS THE SOLUTION??

ronaldmckie

I have been in this identical loop as well trying to get my Maryland state tax forms to load. Contacting Turbotax support also gets me into a phone loop. I now have a product (Turbotax Business) that does'nt work!

JohnW152

This happens from time to time. Try clearing your browser's cache and deleting your cookies, then try again.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If this doesn't help, see the TurboTax Help articles State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file and Why am I stuck in a loop in the File section of my return? for guidance.

@ronaldmckie

muvllc

Please stop giving generic recommendations of clearing cache or deleting cookies or telling people to completely uninstall and then re-install the software. All this is doing is wasting even more of the customers time and is not actually the problem. Just admit that turbotax sold these state software packages without them actually being ready and available. This is the reason the software isn't even downloading from the very start. It's not always about not being able to file the return the problem for most is the software does not download immediately after purchase. This is not a cache or cookie issue. I know this because when I go to my online account and show my purchases and files available for download every other year has the download button available except this years, which tells me there is no product available to download even though you are selling it as though it is. And Turbotax Intuit refuse to just be honest and say the software is not available yet to download. And the fact that business users have to file in less than a month now is a very big problem for Intuit Turbotax.

DSummers2986

Just got off the phone with Intuit because I could not download any of the state business programs THAT I PAID FOR. After an hour the tech said that the forms were not available. PA Partnership would be available tomorrow (2/23) and the MD SCorp and Partnership not available until 3/1. Returns are due the 15th......

HBT_Oman

Personally, I am expecting them to be delayed again for maybe the 5th time now...If they show up tomorrow great, if not, well I expected that. Freakin sad is what it is. Leaves a couple weeks to file; sure it is only copying over federal info but still, I as a "user" (mind you I have been in IT for 20 years) would not spend my hours researching / trying to fix a non problem with a simple piece of information. "Forms unavailable". Put an error in the program or something, train your people better / new call sheet instructions, include a link to the form availability site in the program, any of the above. I mean come on.

infoatitbfsllc

i can't even get the state to download, intuit confirms purchase, website shows download but there is no download button, downloading through software is in a loop, but it never appears - this is in TT Business desktop software

ksswaney13

Welcome to the Club!

Ohio is due to "work" - 03/01 they say. So far every time a delivery date has been given it has been pushed back.

Do yourself a favor and check to see when your forms are to be "available". Will save you hours of dealing with bogus tech support ideas that don't work.