TurboTax Deluxe not showing running refund/owe information

Forum|Forum|1 year ago
January 18, 2025
14 replies
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My TT Deluxe online is not showing a running total of refund/amount due. I saw solutions in 2024 that have not worked for me, and Tech Support has been unable to solve so far. Has anyone had this problem and fixed it?

TurboTax Deluxe Online

taxlady28

That feature has been removed from TurboTax until the user puts in their income, expenses, and deductions. Once all data is entered, go to REVIEW and then the tracker will show up again.

flemwife

I finally figured it out!! On the left menu, select Tools, then select View Tax Summary. It will show the due/refund amount there.

roccogordi

This is the correct answer! It shouldn't be this hard to find though. It seems like a fairly important data point for preparers to see as we go along.

xmasbaby0

Employee

MISSING REFUND MONITOR

Sorry—-the “running” refund monitor that used to change as you entered data is gone. You have to get all of your income, etc. entered into the software in order to see the results.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/customer-complaints/dont-see-tracker-shows-refund-taxes-owed/L55VbCDh0_US_en_US?uid=luslzmrc

The other place for you to look for your federal refund or federal tax due is on your Form 1040

Federal refund will be on line 35a

Federal tax due (that needs to be paid by April 15) will be on line 37

PREVIEW 1040

https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing

Click on Tax Tools on the left side of the screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

user258Author

Thank you, though this is extremely disappointing. I was on the phone with tech support for over an hour, and they just learned this now, too. They told me that the desktop version still has the calculator - no change - for anyone else wanting to get it back.

lpaulsen

I am on the desktop version and it's missing from there also

mgudites

This is incredibly frustrating. Going to "Review" does NOT work. I just need to know where I stand with what I entered so far.

scottiep12

I am leaving Turbo Tax for an alternative. Terrible decision to remove this feature.

afsoonhamed

I am leaving TurboTax. I been an user since 2012.

BrokeJesus

Intuit needs to "follow-home" and learn more about their customers, this feature clearly was not as unimportant as it was deemed.

Such a shame to not have this available. Guessing by the end of March more people will be disappointed.

joeman2003

Like many others in this thread I will look elsewhere going forward. I have no idea why they would have got rid of this feature.

alenaturbo999

I just did my son's taxes using HR Block and the tracker was there. This is nothing to do with laws. I am leaving the Turbo Tax.

dannychang

You should consider to fire your whole product design team for this. They have no idea that we, as users, need the numbers that we can see on mobile devices.