We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

Forum|Forum|4 years ago
January 13, 2022
23 replies
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Refund Advance Issues. We have problems verifying your personal info We're working on a solution. Once we have more details, we'll reach out to help you create your account.

TurboTax Deluxe Online

Best answer by LindseyLO

This is a known experience, and we are working to resolve the issue that customers are having. This issue is related to your e-mail.

Assistance on working around this issue has been provided for your convenience by clicking here.

If these steps don't work for you, please see this Help Article for further updates: Why am I being asked for my email before I can checkout?

Show previous replies

EleciaM

What did they do for you to do it?

EleciaM

I figured it out it actually was my email. Even though I changed both turbo tax and ck to my new email it wouldn’t verify. I had to regain access to a very old email account that I used when I first started using turbo tax in 2018 Once I gained access to that I switched my ck account back to that same old email. Once I did that and redid my taxes everything went fine. They where even able to input most of my information and import my w2s. Got accepted and the advance in less than an hour.

HeyJessi

Unfortunately my situation is not that simple. Credit Karma somehow has changed my birthday to 5 days off my actual birthday. They said I do not have the ability to change it, and neither do they. I don't see how, as I would never have been able to make an account with them or get a refund through them had my birthday been 5 entire days off. So I closed all my accounts, credit karma included. If I can't make money from CK, they're not making money off of me having a CK account.. plain and simple.

Lexluther1