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22 replies

Employee
April 10, 2020

I can give you that information below, but you appear to be using Free Edition, which does not have phone support unless upgraded to PLUS (29.99).    I'll also tell you below how you can reach a TurboTax Support agent for free using Twitter or Facebook.

 

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

If you are using Free Edition, as I mentioned above, you won't have phone support included.  Here's how to message a TurboTax Support agent directly at Twitter or Facebook during the above business hours.

 

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

April 16, 2021

I'm using the $50 Delux Edition!!!!!!!

 

CatinaT1
April 20, 2021

E-filing your 2020 tax return: To e-file you will need to enter your AGI from your tax year 2019 tax return.  If your 2019 return has not yet been processed, you may enter $ 0 (zero) as your prior year Adjusted Gross Income. If you used the Non-Filers: Enter Payment Info Here tool last year to register for an Economic Impact Payment, enter “$1” as your prior year AGI. See Claiming the Recovery Rebate Credit if you aren’t required to file a tax return.  

 

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June 9, 2020

I need TurboTax fees customer service phone number please

DoninGA
Employee
June 9, 2020

@Camren1088 wrote:

I need TurboTax fees customer service phone number please


https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or -

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or-
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

February 26, 2021

I paid 70 bucks I want the number

Employee
February 27, 2021

@ HarleyRider103 wrote:

I paid 70 bucks I want the number


The general Support phone number is displayed in the FAQ above that I provided.   Here it is again:

(800) 446-8848

 

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

 

Or you can use the contact form link below, which assigns a phone number and a case number based on the issue at hand.

https://support.turbotax.intuit.com/contact

March 1, 2021

Turbo tax will not let me sign in  I have 10 attempts at trying to sign in  It will not go past the sign in page

March 1, 2021

Have you tried changing your password? Are you not getting the verification code?

@BAXB

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March 1, 2021

Yes and have done verification code at least five times

March 9, 2021

My Turbo Tax was completed by me, but it was filed without my knowledge and permission.  They went ahead and paid $6.00 which I was supposed to have owed.  I did not want them to do this because I was not ready and the Turbo Tax was not done correctly yet.  Now that the tax has been correctly completed, I cannot get it to be accepted as I keep getting a message saying that I have already filed.  This is a very big problem, because now that I have completed the form, I see that I am due a refund of over $700.00.  By your unauthorized submission of my tax return, I am blocked from filing the true return.

 

Problem #2: I have forms 1040-ES Payment Vouchers 1, 2, 3, and 4: each shows a value of 939. with the message: "Amount of estimated tax you are paying by check or money order."   This doesn't make any sense.  I hope that you are able to help me resolve this problem which you created.  Keith J. Trawick: [email address removed]

DoninGA
Employee
March 9, 2021

@ktrawick wrote:

My Turbo Tax was completed by me, but it was filed without my knowledge and permission.  They went ahead and paid $6.00 which I was supposed to have owed.  I did not want them to do this because I was not ready and the Turbo Tax was not done correctly yet.  Now that the tax has been correctly completed, I cannot get it to be accepted as I keep getting a message saying that I have already filed.  This is a very big problem, because now that I have completed the form, I see that I am due a refund of over $700.00.  By your unauthorized submission of my tax return, I am blocked from filing the true return.

 

Problem #2: I have forms 1040-ES Payment Vouchers 1, 2, 3, and 4: each shows a value of 939. with the message: "Amount of estimated tax you are paying by check or money order."   This doesn't make any sense.  I hope that you are able to help me resolve this problem which you created.  Keith J. Trawick: [email address removed]


Only the user of the software can initiate the transmission of a tax return.  There is no way for the software to transmit the tax return without a user action.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

If the tax return that was e-filed need to be changed you will have to file an amended tax return.

 

If the return is accepted you will have to amend your original tax return. An amended return, Form 1040X, can only be printed and mailed to the IRS if the original tax return was not e-filed. The IRS will take up to 16 weeks or longer to process an amended tax return.


Before starting to amend the tax return, wait for the tax refund to be received or the taxes due to be paid and processed by the IRS.


See this TurboTax support FAQ on amending a tax return originally completed and filed using the 2020 TurboTax online editions - https://ttlc.intuit.com/community/amending/help/how-do-i-amend-my-turbotax-online-return/01/27577

The IRS Form 1040-X for amending a 2020 tax return is scheduled to be available on 03/25/2021 (subject to change)

 

The Forms 1040-ES would only be used to pay 2021 estimated taxes.  If they are not required you do not have to use them.  They are not reported to the IRS.

 

April 16, 2021

My 1st attempt to e-file our 2020 Married filing jointly 1040 via Turbotax was rejected by the IRS, just like last year. Turbotax instructed me to resubmit with my spouse's 2019 AGI (we filed jointly?). I refiled with our joint AGI and it was rejected again. 3rd time, same thing. What can I do?

May 4, 2021

PLEASE CALL ME IRS IS NOT SHOWING MY 2018 1040X FILED THROUGH YOUR SOFTWAYE ON SEPT 24,2020

 

KAREN ADAMS  [phone number removed]

macuser_22
Employee
May 4, 2021

A 2018 1040X can only be mailed.     The IRS is way backlogged with mailed returns.   There are over a million 2019 tax returns that still have not been processed.

 

See this IRS newsroom release: https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

Hopefully you mailed certified with return receipt or other tracking service as that is your only proof that the IRS even received it.

 

 

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
June 30, 2021

I am unable to print 2019 and 2020 taxes

DoninGA
Employee
June 30, 2021

@tdlock wrote:

I am unable to print 2019 and 2020 taxes


You have to download the PDF of the tax returns.  Open the PDF with any compatible PDF viewer, such as Adobe Reader.  Use the print function within the PDF application.

 

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2020 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

 

 

June 30, 2021

I need to print my last 2 years taxes

DoninGA
Employee
June 30, 2021

@tdlock wrote:

I need to print my last 2 years taxes


Previously answered..

October 4, 2021

How do I talk with someone

DoninGA
Employee
October 4, 2021

@Tigerhead wrote:

How do I talk with someone


What is your question?