I have purchased my tax program from Costco and have tried several times to put the licence code in and it will not work. This is the first year that I have had such issues. I have used this program for over 15 years and I am very disappointed in it this year. Please help.

EbonyA

@GFO Please contact Customer Support regarding this issue; contact details can be found here.

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loranrclarK

have some one call me [phone number removed]

MichelleLO

Community is a public forum and we do not have access to your personal information, therefore, we are unable to call you. If you'd like to speak to a TurboTax representative for assistance with your license code, please see the instructions in the link below.

What is the TurboTax phone number?

@loranrclarK

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Jack117

When typing in the licensing code the program is adding dashes were none.

XXXX-XXXX-X-1-XXXX should be : [product key removed]

TiffanyL

Please see the FAQ link provided below. If you are still having issues with the license code you would want to reach out to TurboTax customer support:

My code doesn't work

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TINA MANZINI

I purchased my program on Amazon and never saved the license number. I tried to retrieve it from there but it's no longer listed on my account.

My software did an update on TurboTax and now it's asking for my license number that I no longer have for my turbo tax 2020

mesquitebean

Employee

@ TINA MANZINI wrote:
I purchased my program on Amazon and never saved the license number. I tried to retrieve it from there but it's no longer listed on my account.
My software did an update on TurboTax and now it's asking for my license number that I no longer have for my turbo tax 2020

It may or may not be related to the update. An update "shouldn't" cause it, but who knows. If it's asking for the activation again, be sure you don't have a USB device plugged in (flash drive, external drive, printer, etc.) that was not attached or turned on when you originally installed the software. Or if you had a USB device plugged in when you installed the product but don't now, you may need to plug it back in. In other words, the software can sometimes see the addition or removal of a USB device as a change in the system.

See the image below on how one would retrieve software and a license code from one's Amazon account in the section "Your Digital Items" or in the "Your Games and Software Library." If you have no success on your own when you use the steps in the image, then you'll need to contact Amazon Support to help you find it. I'll also tell you how to phone TurboTax Support below, but they may tell you to phone Amazon.

TurboTax Support:

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

Mhzwork60 12

Code not working [removed code]

macuser_22

Employee

@Mhzwork60 12 wrote:

Edit and REMOVE that code IMEADEATLY!!!

This is a public forum and you just gave you code to thousands of hackers. Don't be surprised if they use it to steal your installs.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

caspain15

I purchased the cd/download on my chrome book.. I don’t have Mac or pc. Can I get a refund for my purchase.

caspain15

Can I use the same purchase at the library for my 2020 taxes.. I don’t want to repurchase the download if I go to my local library

caspain15

How can I speak to a live person when I call

allanm012

I reinstalled your TT 2021bought from Costco on my PC, and the CODE doesn't work anymore. Obviously, time is running out . Please help me? I see on the web it is a known problem. I had almost finished my return when I my PC needed to be updated.

DeeAnn Beevers

I've downloaded my 2022 tax year software. When I start the software from the icon the download created, it asks for the license #. The problem is, the license code field won't accept any characters

SForrestLO

Please try updating the software. If that does not work, see this Turbo Tax help article for more information. My code doesn't work.

Manually Update TurboTax for Windows Software

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pokermars49

My daughter bought Turbo Tax Deluxe and i have been trying to put in the license code and it won't accept it. It keeps saying "registered to another account"? She already used it on her computer. ?