Auto fill from CRA not working

Forum|Forum|1 year ago
March 10, 2025
2 replies
0 views

I have tried different browsers, clearing cache, etc and nothing is working. I would really like to file my taxes. I keep getting this error message:

Error—ERR.021

We cannot proceed with your request.

for help.

When contacting us, provide this message number. Have your individual tax return on hand and be prepared to answer additional questions.

TurboTax Online Standard

Delphision

Error 21 relates to your Netfile access code. It can be found just under the date on your Notice of Assessment. It changes every year. Check that to ensure you have the correct access code.

Marjo362Author

I usually sign in with a sign in partner, my bank.

Now I am getting this message:

Sorry, this is not allowed (Error
403)

You have requested a Web page or resource that you aren't allowed to access. What next?

Return to the ;
Return to the ; or
and we'll help you out.

TurboTaxAniqua

That error is from CRA's end. Please try it at a later time. We also suggest clearing cookies and cache or try using a different browser.

TurboImpotVeronique

@phchfruk1 We made some verifications and Auto-Fill should work properly, on both versions, TurboTax Online and Desktop.

We invite you to try again.

Thank you for choosing TurboTax.

Arnold Porter

I just tried using Turbo Tax Online 2024 to access my CRA account tax slips and received ERR.021 from the CRA website. Is there a work around or fix for this problem ?

TurboImpotVeronique

@Arnold Porter This is an error message generate by CRA access. We suggest you to log in to your CRA My Account and, by example, verify the authorization for TurboTax. With that error code should contact the CRA via phone for assistance and have this fixed.

Contact the Canada Revenue Agency (CRA)

Thank you for choosing TurboTax.