I am trying to transfer my data from 2021 to start my 2022 return. I follow the steps and it just keeps me going in a loop and the data never transfers. Help please

Forum|Forum|3 years ago
January 29, 2023
2 replies
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TurboTaxSusan

We are currently having an issue with not being able to carry forward prior years’ tax information to a new return. Our product development team is working on resolving this issue and will have it resolved ASAP.

We apologize for the inconvenience.

TurboTaxSusan

The issue has been resolved. You should now be able to transfer your 2021 TurboTax Online return into 2022.
Thank you for your patience.

iamandrewhall

I am having this issue now. I filed with turbotax online for the past 2 years. I am faced with the question:

Hello again! We're so glad you're back

If you used TurboTax Online last year, we can help you jump start this year's return with a transfer from last year.

Would you like us to help you sign into your account?

Yes, help me sign into my account

No. I want to skip file transfer

When I click Yes, and Continue, I am then prompted to log in again to my account, then it brings me right back to this page. Please help!

TurboTaxSusan

@iamandrewhall Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.