Is this Computer bug or TurboTax is not good at math?

Forum|Forum|1 year ago
February 22, 2025
1 reply
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Error message comes back even I entered correctly. Is this computer bug?

>The sum of box 52 and box 53 (T3) must equal the total capital gain or loss in box 21 of your T3 slip. Please review your imported data.<

I entered same number made made sure 52 + 53 = 21, still error message appears.

Can I leave as is, then can I NETFILE without problem?

TurboTax Online Standard

Best answer by TurboTaxBrenda

@eddie99 Thanks for your feedback. We are hoping this can be resolved quickly. Once it is resolved, we will update you in this thread. We appreciate your patience.

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it? .

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TurboTaxSusan

There are two box 52s & two box 53s on the 2024 T3. One set is for before June 25, 2025, and one set is for after June 25, 2025. The sum of Total Capital Gains box 52 for before June 2024 and Total Capital Gains box 53 for after June 2024 have to equal to what is in box 21. And your Foreign Capital Gains can't be more than your Total Gains.

When you enter your Foreign Capital Gains, you have to make sure it goes in the box that matches the period - before or after June 25. If you put a Total Capital Gains amount in box 52 (before June 2024) but then put Foreign Capital Gains in Box 53 (after June 2024), you'll get an error because your Foreign Capital Gains for that period is higher than your Total Capital Gains for that period.

TamacatAuthor

Thank you for replying.

21 Total capital gain 1,557.80

52 Foreign Capital gains before June 25, 2024 817.22

52 Total Capital gains before June 25, 2024 817.22

53 Foreign Capital gains after June 24, 2024 740.58

53 Total Capital gains after June 24, 2024 740.58

Still get errors.

Do you find anything wrong?

TurboTaxSusan

When I use your numbers, it works for me. I only get an error about the source country because I haven't put one in.

Please clear your browser cache (or use a different browser) and try again. You can also try deleting the T3 and then re-entering it.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 as they will be better able to assist you. They can look at the return with you to see what's going on.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours: