My TurboTax 2021 Online keeps getting an error and won't let me continue. Is this fixable? Can I get the 2021 desktop version and transfer my last years info to that?

Forum|Forum|4 years ago
January 31, 2022
1 reply
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TurboTaxSusan

Unfortunately, you can’t transfer returns from TurboTax Online into TurboTax CD/Download.

What is the exact error message you are getting?

b-e-duitsAuthor

I've restarted a new return and I get half way through it and it does it also.

I've waited days and it still just comes up at this screen when I click into continue my return,

This should not have happened. Don't worry - your data has been saved.

Our TurboTax application has stopped working properly. It rarely happens; we're sorry it happened when you were using it.

Maybe the puppy helps, but you're probably mad and we're already hard at work fixing it.

Please check back again soon. We should resolve this quickly.

You can also contact our support team at https://support.turbotax.intuit.ca/contact/

Thanks for your patience,

The TurboTax Team

GHarpe

Please try clearing your cache or using another browser. This TurboTax FAQ has instructions on how to clear your cache in many popular browsers: How do I clear my cache (browsing history)?

If you are still unable to resolve this issue, please contact our phone support as they will be better able to assist you. This form will help you get the right number: Contact Us