Want to import T5 and T5008 slips from the CRA. I can log CRA, and the progress bar indicates 'downloading'. But then it says 'encountered an error/try again later'.

Forum|Forum|2 years ago
March 5, 2024
1 reply
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i called the hep center and explained the issue. Last night got a reply "We investigated the issue and confirmed that CRA does not always have all the information you needed on Autofill. That is why you have some (T4) imported and the others (T5, T5008) are not. We advise that you call the providers of the affected T-slips and enter the data manually." this is not correct since I can pull the slips through wealthsimple.

TurboTaxBrenda

Community Manager

Please see the TurboTax blog: My return AFR fails

sss1983Author

"There’s another reason you might have AFR issues, according to our tax expert. The CRA’s system can’t handle more than 500 T5008 slips. If this applies to you, you might need to manually enter your data."

I think this is closest to what might be the issue. however, note that I do not have that many slips. so it should not be the problem for my case. the rest of the cases mentioned do not apply to me. any other suggestion or workaround?

GHarpe

We have seen some people say it worked early in the morning. It may be connected to the sheer volume on the service.... When anything goes wrong I'm a firm believer of clearing the cache/cookies for a system to work better. You may also try to turn off your antivirus while you try.

Thank you for your patience and choosing TurboTax.